Manager, Customer Success Technical Program Management
Intuit
Manager, Customer Success Technical Program Management
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
As a Manager of Customer Success Technical Program Management, you will lead a team of Technical Program Managers while personally driving a portfolio of technically complex programs within Customer Success. You will partner closely with engineering, product, and platform teams to ensure predictable delivery of technical initiatives that enable customer outcomes.
This role blends strong people leadership with deep technical program management expertise, ensuring execution rigor while scaling TPM excellence across the organization.
Responsibilities
Technical Program & Portfolio Ownership
Own delivery of a portfolio of technical programs, ensuring alignment to Customer Success priorities and Intuit’s tech strategy.
Lead end-to-end program execution, from planning through delivery, managing dependencies across engineering and business teams.
Drive clarity on outcomes, milestones, risks, and trade-offs.
Execution Rigor & Operating Cadence
Establish and run operating rhythms for programs, including planning, delivery reviews, and executive updates.
Anticipate and manage risks, dependencies, and integration challenges.
Communicate program health, trends, and insights with clear, data-backed narratives.
People Leadership
Lead, coach, and develop a team of 4–6 Technical Program Managers.
Serve as a hands-on TPM for complex or high-risk initiatives requiring deep technical engagement.
Build TPM capability by scaling best practices, SDLC discipline, and delivery frameworks.
Technical Domain Expertise
Partner effectively with engineering and architecture leaders, leveraging strong understanding of SDLC methodologies.
Steer technical discussions, facilitate trade-offs, and ensure alignment between technical decisions and business outcomes.
Translate technical complexity into clear execution plans and stakeholder-ready insights.
Enable Scale & Lead Change
Standardize and scale technical program management tools, templates, and governance models.
Lead change initiatives that improve engineering velocity and cross-team execution.
Actively contribute to the TPM and Program Management craft communities.
Qualifications
10+ years of experience in technical program management, engineering program delivery, or related roles.
Prior background as a Technical Program Manager required.
5+ years of people management experience, including leading senior TPMs.
Strong understanding of software development life cycle (SDLC) and technical delivery models.
Proven ability to manage complex technical dependencies across multiple teams.
Player-coach mindset with experience scaling TPM practices and teams.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: