Staff Program Manager - CG Customer Success
Intuit
Staff Program Manager - CG Customer Success
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
The Consumer Group (CG) Program Management team is seeking a strategic and results-driven Staff Program Manager to lead end-to-end execution for the CG Customer Success function. In this role, you will be the primary program manager for the Turbo Tax, Fast Money, and Lending portfolios, ensuring we deliver frictionless experiences to our customers across these key financial services.
As a Staff-level leader within the CG Program Management organization, you will leverage AI-driven solutions to evolve our operational workflows. You will replace manual reporting with automated, intelligent mechanisms that improve program predictability and accelerate decision-making. Join us to help transform how we deliver customer success at scale through innovative program management and cutting-edge technology.
Responsibilities
Define and drive program strategy aligned with Intuit's business objectives and Customer Success goals.
Lead end-to-end execution of complex, multi-functional strategic programs and initiatives.
Optimize and enforce program governance and framework for predictable, high-quality delivery.
Proactively manage risks, dependencies, and senior-level escalations, maintaining clear executive communication.
Cultivate strategic partnerships with key stakeholders (Customer Success, Product Development, Product Management, Marketing) to champion high-value customer programs.
Pioneer AI/ML integration to automate reporting, enhance program predictability, and improve portfolio efficiency.
Drive continuous improvement by integrating external industry best practices to optimize program management as a craft skill.
Qualifications
- Leadership Experience:8+ years of program management leadership, specifically managing complex, multi-functional portfolios in a SaaS or FinTech environment
- Domain Expertise: Deep understanding of Customer Success operations, including assisted service models and digital customer experience capabilities.
- AI Acumen: Demonstrated a strategic mindset for integrating AI capabilities into existing program frameworks and a commitment to exploring emerging AI technologies to continuously improve program delivery and outcomes.
- Executive Influence: Exceptional ability to align senior leaders and rally cross-functional teams around execution plans and risk mitigation.
- Execution Rigor: Proven ability to define program outcomes, create program framework, build E2E execution plan and establish governance model. Rally teams around execution plans, articulate challenges and opportunities clearly, and align executive teams on program outcomes.
- Technical Fluency:Proficient in Slack, Jira, Smartsheet, and G-Suite; experience driving program outcomes in an Agile/Scrum environment, balancing the need for date-driven business outcomes and prioritization-based outcomes.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: