Principal Risk Operations Process Excellence Consultant

Company Overview

Job Overview

Role Overview

Come join Intuit as a Principal Process Excellence Consultant for the Operational Excellence team! In this top-tier individual contributor role, you are the primary architect and governing authority for the process infrastructure across the Risk Operations department. You will define the end-to-end process strategy and serve as the final approver for the design and implementation of new operational frameworks. Leveraging expert-level Six Sigma principles and AI-driven automation strategies, you will ensure our global infrastructure—covering Underwriting, Fraud, and AML—is resilient, compliant, and optimized for intelligent growth.

Responsibilities

Key Responsibilities:

• AI Operations Strategy: Define and lead the roadmap for integrating Large Language Models (LLMs) and Machine Learning into core risk workflows, shifting the organization from manual FIFO processing to AI-enabled value-based prioritization.

• Human-in-the-Loop Architecture: Architect seamless "Human-in-the-Loop" systems where AI handles high-volume, low-complexity triage, allowing our specialist teams to focus on high-exposure, complex investigations.

• Algorithmic Governance: Serve as a key stakeholder in the governance of risk models, ensuring that AI-driven automated decisions are transparent, explainable, and aligned with our compliance and regulatory standards.

• Predictive Process Excellence: Move beyond reactive DMAIC cycles by utilizing predictive analytics and AI to identify potential process bottlenecks or emerging fraud trends before they impact the bottom line.

• Workflow Architecture: Architect and oversee the overhaul of complex workflows, ensuring seamless integration between technical risk tools and human-led Underwriting, Fraud, and AML reviews.

• Process Infrastructure Authority: Serve as the primary architect and final approver for all end-to-end process designs, ensuring that new implementations align with the broader organizational strategy.

• Impact Governance: Review and approve the impact analyses and business cases developed by Process Excellence consultants, ensuring data integrity and strategic alignment.

• Strategic Roadmap Ownership: Champion the multi-year process roadmap to executive leadership, providing the vision for a scalable and compliant Risk Ops infrastructure.

• Complex Problem Solving: Identify systemic opportunities for process change or system improvements across the entire risk organization, focusing on the complexities of money movement and global risk trends.

• Extreme Mentorship: Act as the SME lead for the department, taking time to teach and mentor Consultants and Manager (M2) levels to broaden their risk and business acumen.

Craft Skills & Leadership (Principal Level):

• AI Fluency: Demonstrated ability to bridge the gap between technical data science teams and operational investigators, translating complex model outputs into actionable, frontline process improvements.

• Advanced Process Excellence: The ability to evaluate and document business processes while managing a portfolio of 10+ high-stakes projects, including multi-year strategic initiatives, without the need for manager intervention.

• Risk Business Intelligence: A deep understanding of industry best practices, global risk concerns, and the regulatory environment to ensure our infrastructure survives economic and business shifts.

• Total Ownership: Takes immediate accountability for the outcome of the entire process ecosystem and successfully influences executive partners on the importance of infrastructure investments.

Qualifications

Qualifications:

• Expert Six Sigma Certification: Six Sigma expertise is highly preferred, with a proven history of governing large-scale process transformations.

• Fintech Leadership: 10+ years of experience leading operational excellence in a high-volume financial services environment (Risk, Fraud, or Lending preferred).

• Digital Transformation Experience: Proven track record of leading "Digital-First" transformations, specifically migrating legacy manual operations into AI-augmented or fully automated environments.

• Architectural Vision: Proven ability to design complex, multi-quarter technical and people-based systems that improve operational effectiveness.

• Executive Influence: Exceptional presentation and written communication skills, capable of gaining buy-in for multi-million dollar infrastructure shifts from VP and C-level leadership.

• Analytical Mastery: Sophisticated ability to analyze data and prioritize business problems across a diverse cross-functional landscape.

Additional Qualification:

Digital Transformation Experience: Proven track record of leading "Digital-First" transformations, specifically migrating legacy manual operations into AI-augmented or fully automated environments.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Atlanta, GA: $170,500 $200,609 $230,500