Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

As a Senior Staff Product Manager, you will lead a critical, high-visibility transformation: migrating the Credit Karma (CK) Member Success ecosystem off its legacy Salesforce instance and into the global Intuit Customer Success platform. This is a massive-scale effort to eliminate fragmented experiences and build a unified growth engine for the Consumer Platform.

Your role is to deliver solutions that provide a 360-degree view of the customer, ensuring seamless transitions between Credit Karma and TurboTax. You will work horizontally across the Consumer Group and our platform partners to consolidate expert tools, workforce operations, and digital channels into a single, AI-driven infrastructure. To excel, you must be a change-leader comfortable with high-stakes ambiguity and disrupting the status quo to drive long-term growth.

Responsibilities

Ecosystem Migration: Drive the end-to-end migration of CK help infrastructure—including the help center, virtual support bot, and expert tooling—from Salesforce to Intuit’s standardized systems.
Expert Experience Transformation: Transition all CK experts to the Intuit Expert Platform, replacing separate Salesforce instances with a unified toolset that provides complete customer context.
Operational Integration: Integrate CK into the core Intuit Customer Success operating model, adopting standardized systems for capacity planning, incident response, and workforce management.
Data Strategy & Insights: Lead the strategy to move CK support data into the Intuit Data Lake, operationalizing metrics via AI-driven analytics to identify and solve member friction points in real-time.
Risk & Change Management: Mitigate complex technical risks associated with mapping Salesforce schemas to IEP and manage the operational shift for hundreds of global experts moving to a new interface.
Platform Innovation: Leverage Intuit’s AI capabilities to provide smarter routing and proactive guidance, ensuring human hand-offs remain seamless in the AI flow
Stakeholder Influence: Partner with cross-functional leaders to align on FY26 and FY27 goals, ensuring the program has the prioritization and resourcing required for long-term success.

Qualifications

7+ years of Product Management experience (Senior Staff level), with a proven track record of migrating complex, legacy CRM systems (Salesforce) into unified, scalable platforms.
Deep technical and design acumen with experience partnering closely with product development and design teams to facilitate trade-offs between customer experience and technical feasibility. Frequently leads with a perspective on what makes a great customer experience.
Strategic Platform Mindset with the ability to build durable capability strategies and systems rather than one-off features.
Proven ability to translate a bold vision into executable MVP experiences that deliver immediate value while progressing toward a multi-year ecosystem goal.
Expertise in high-growth fintech or banking environments (e.g., Credit Health, Money, or Fraud Operations), solving complex, strategic problems that require influence across global teams.
Analytical depth and data-driven storytelling, with the ability to turn fragmented data into a cohesive "360-degree" member journey that drives high-stakes business decisions.
A "change-leader" mindset—unafraid to challenge existing workflows, make hard decisions, and manage the psychological shift for a global workforce.
AI Evangelist and mentor, who regularly experiments with emerging AI tools and prototyping to drive industry trends and internal coaching.
Growth-oriented collaborator who thrives in ambiguity, views failure as a learning opportunity, and fosters an enjoyable, "outside the box" work environment.
Exceptional communicator and negotiator, capable of facilitating trade-offs between customer experience and technical feasibility while leading with a strong perspective on UX.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:

Oakland (Bay Area) California $ 196,500- 266,000

San Diego, Southern California $ 179,000- 242,500

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