Company Description

Through a merger in 2021, the Lendi Group brings together Lendi (and Australia’s #1 online home lending platform) and Aussie Home Loans, Australia’s leading branded mortgage broker. We're revolutionizing the industry with a best-in-class technology platform and suite of tools that take the hard work out of home loans for our Customers and Brokers alike. Every day we help thousands of Australians research, compare, apply for, and settle their home loans.

Our vision: To create a new era of seamless connection in property finance.

Our mission: To change the way Australians experience property lending, for good.

Job Description

The Broker Admin team is a vital part of Lendi's Credit and Operations function. We are seeking an experienced professional with a strong background in the mortgage industry to join our expanding leadership team. Following the successful launch of the Broker Admin program in October 2024, we are now scaling the team to meet increasing demand from the wider broker network while maintaining the program’s high standards and delivering exceptional results.

As a Broker Admin Manager, your role extends beyond managing people. You will engage in a mix of strategic, operational, and client-focused responsibilities, ensuring the team operates efficiently and continues to deliver outstanding value to brokers and their clients.

This is a unique opportunity for an ambitious leader looking to take the next step in their career. You’ll play a critical role in shaping the future of the Broker Admin program while contributing to Lendi Group’s overall success.

Key Responsibilities:

• Program Leadership: Oversee the satisfaction and expectations of the Broker Admin program, ensuring it meets high-quality standards through regular catch-up sessions with the Franchisees, Mobile Brokers and Broker Admins.
• Strategic Collaboration: Partner with senior management to align team performance and initiatives with business objectives (OKRs).
• Team Management: Lead a team of broker admins supporting Aussie mobile brokers and Franchises across Australia, helping brokers streamline day-to-day operations for business growth.
• Process Improvement: Identify and implement strategies to enhance workflows and operational efficiency.
• Performance Monitoring: Track team performance, address feedback, and develop solutions to improve service delivery.
• Coaching and Mentorship: Provide ongoing coaching and guidance to drive team engagement and performance.
• Stakeholder Coordination: Collaborate with Learning & Compliance (L&C) to enhance the Grad program based on broker feedback.
• Reporting and Analysis: Prepare and present performance reports, processing metrics, and key insights to stakeholders.
• Broker Engagement: Build strong relationships with brokers, understand their needs, and tailor support to meet their expectations.
• Establish Strong Relations among Stakeholders: Ability to tailor approaches and solutions to accommodate the unique operating styles of each customer and broker, demonstrating flexibility and adaptability in managing diverse dynamics and fostering strong working relationships.

Qualifications

• Mortgage Industry Expertise: At least 5–10 years of experience in the Australian mortgage market with end-to-end application processing knowledge.
• Leadership Experience: At least 3 years in a management or leadership role, demonstrating strong team management and mentoring capabilities.
• Customer-Facing Experience: Extensive experience in broker/finance support or customer engagement roles.
• Educational Background: A degree or diploma in Business, Commerce, or Finance is preferred but not essential.
• Technical Skills: Proficiency in computer and web applications, with the ability to adapt to new tools quickly.
• Exceptional Communication: Demonstrates strong written, verbal, and interpersonal communication skills with a fluent command of English. Confidently builds and maintains client relationships through effective engagement, particularly in video call interactions.
• Organizational Skills: Excellent time management, prioritization, and problem-solving abilities.
• Flexibility and Resilience: Ability to thrive in a fast-paced, constantly evolving environment with high energy and adaptability.
• Stakeholder Engagement: Strong relationship-building skills, with the ability to act swiftly and proactively to meet stakeholder needs.

Additional Information

What's in store for you at Lendi?

• Flex-first (Work from home) but must be willing to work onsite as needed or once a week.
• Health Insurance (HMO) for you & 1 free dependent
• Health & well-being programs
• Generous amount of leaves (total of 25 leaves - 20 Annual/Vacation leaves (VLs) & 5 Sick Leaves (SLs)
• Competitive commissions/incentives
• Extra allowances will be given for WFH set-up such as internet subsidy
• Life insurance effective on Day 1
• Access to training and opportunities for career progression/promotion
• Fun & exciting monthly social clubs - at the moment done virtually
• Government mandated benefits are provided - SSS, Philhealth, & Pag-ibig.

& many more!

How to Flexi-first:

• You must have a stable fixed internet connection (minimum 25mbps)
• An ample working space with office table and chair is also required.
• Lendi will provide you with your equipment such as a laptop, extra monitor, mouse, keyboard, headset, & laptop riser.