Company Description

Lendi Group is a market-leading digital platform business that is focused on revolutionising the entire property journey. It operates Lendi - Australia’s original and #1 digital mortgage brand - and the iconic Aussie franchise.

Powered by an advanced AI proprietary platform , a national network of 1,300 brokers, 230 retail stores, a team of experienced buyer’s agents, integrated property search and conveyancing, Aussie is supporting customers at every step of their property journey to find, buy and own with more confidence than ever before. Lendi Group’s loan book is more than $100b and it was named Australia’s Aggregator of the Year for 2024.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

Job Description

We are looking for a Settlement Support Coordinator to assist Buyer's Agents and clients
through the settlement phase of their property purchase. This is a critical administrative
role that ensures all documentation, processes, and communication related to settlement
are managed efficiently. You will be responsible for tracking key milestones, liaising with
relevant stakeholders, and ensuring a seamless experience for buyers as they move
toward property ownership.

If you have strong attention to detail, a solid understanding of settlement processes, and
excellent administrative skills, we’d love to hear from you!

Key Responsibilities

• Settlement Administration & Document Management
  • Oversee the end-to-end settlement process, ensuring all required documentation is
    completed accurately and submitted on time.
  • Track settlement progress and proactively follow up on outstanding items.
  • Ensure compliance with legal and financial requirements during settlement.
  • Maintain and organize settlement documents within internal platforms and CRM systems.
• Stakeholder Coordination & Client Support
  • Act as the main point of contact for clients, Buyer’s Agents, conveyancer, and other parties involved in the settlement process.
  • Manage incoming requests, updates, and inquiries via Microsoft Teams, emails, phone calls, and SMS.
  • Provide clients with clear and timely updates on their settlement status, ensuring a smooth and stress-free experience.
  • Address and resolve common settlement issues, escalating more complex matters as needed.
• Training & Process Improvement
  • Undergo settlement training to build expertise in contract processing, compliance, and key settlement procedures.
  • Identify areas for efficiency improvements in settlement handling and recommend process enhancements.
  • Maintain a strong working knowledge of industry regulations and settlement best practices.

Qualifications

• 2+ years of experience in a coordination, administration, or support role, preferably within real estate, property management, or a related field.
• Accuracy in data entry and documentation is critical to avoid delays or errors in the settlement process.
• Ability to manage multiple transactions simultaneously while ensuring no details are overlooked.
• Proficiency in CRM systems, digital contract platforms, and workflow management tools.
• Ability to quickly learn and adapt to new technology to streamline the settlement process.
• Prior experience or training in property settlements, conveyancing, or real estate transactions is highly beneficial.
• Knowledge of legal and financial aspects of property settlements is a plus.
• Confident in managing client expectations, answering queries, and liaising with conveyancers and Buyer’s Agents.
• Excellent written and verbal communication skills for responding to emails, calls, and messages professionally.
• Ability to anticipate settlement challenges and take steps to resolve issues before they impact the client.

Additional Information

Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer-first approach, our teams work seamlessly to simplify the property journey, helping Australians find, buy and own property with confidence.

We support our people in a variety of ways, but a few of the benefits that our people rave about include:

• A vibrant, relaxed, yet professional culture.
• We offer a hybrid working arrangement designed to support work-life balance while fostering meaningful connection and collaboration, with a requirement to work from our Makati office at least once a month.
• A holistic wellbeing programs offering 24/7 support to enable our team to thrive at home and work.
• Comprehensive HMO coverage for you and one free dependent, along with life insurance starting from Day 1.
• Access to 25 days of leave, made up of 20 vacation days and 5 sick days.
• Monthly internet subsidy to help you stay productive at home
• Access to ongoing training and clear pathways for growth and promotion as part of your career journey with us.
• Access to all government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.

Our culture is guided by our three core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. These values are part of our DNA—helping us attract, engage, and grow the right talent while building best-in-class products. Together with our principles, they guide how we collaborate, support one another, and make decisions to drive progress with purpose.

We’re committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration, and a more engaging workplace.

This is an opportunity to shape the future of a fast-growing, purpose-driven company that’s transforming the homeownership journey.

Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big!