Client Operations Licensing Analyst works directly with customers, sales, and internal groups to manage EMS Install Licensing file delivery projects. Assesses customer needs, communicates with internal teams to complete the needed requests and closes projects in a timely fashion with satisfactory resolutions

Major Job Functions

• Creating shipping notifications and communicating with clients whenever file deliveries are completed. Consult with internal groups when needed to ensure complete project/delivery resolution.
• Primary contact point for customers both internal and external on basic file delivery questions
• Identifies opportunities to improve existing methodology, drafts a plan, reviews with Management, follows through on execution, and departmental rollout.
• Demonstrate ability to shift from one task to another, diagnose problems, identify necessary improvements, execute the resolution, and move to the next project/delivery.
• Promote teamwork by assisting team members and other teams as time permits.
• Manage projects on internal job/project management tools and ensures timely notifications are sent out to the clients.
• Prepare basic reporting as necessary detailing file shipment details.
• Collaborate with other teams to understand delivery needs and set up necessary data analytic logic on Alteryx or another data transforming tools.
• Manage time appropriately to ensure correct prioritization of jobs/projects.
• Interpret work instructions specifications and utilize the most effective approach to produce the desired results accurately and efficiently.
• Analyze tools, procedures, systems, making recommendations for new technology or process improvements. Especially in the install client management, job tracking, and Targeting Billing arena. Learn and understand new platforms to transition into new technologies.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

• Technical bachelor’s degree or Marketing degree in progress or complete.
• Strong PC skills in MS Office.
• Strong attention to detail and organizational skills.
• Excellent problem solving and analytical skills.
• Ability to work independently.
• Ability to communicate fluently in English.
• Basic project management skills.
• Excellent multitasking capabilities.
• Strong customer service skills
• Detail oriented

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.