About MONEYME:

MONEYME is a leading Australian FinTech disruptor on course to become the #1 challenger to the major banks. With a focus on innovation, we fund Australians’ ambitions with market-leading speed and seamless customer experiences. Leveraging AI and advanced, cloud-based technology, we offer highly automated credit products across personal, auto and real estate finance.

Our core brands MONEYME and SocietyOne reflect digital-first experiences that meet, and exceed, the expectations of ‘Generation Now’. Our culture is young, fresh, energetic and we continually challenge the status quo… we’re nothing like your traditional finance institution.

We have recently been certified as Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

In 2022 we started heavily investing in the MONEYME brand with the ambition to be a household name in the near future.

What we are looking for:

We are seeking a highly motivated and talented individual to join our team as a Technical Support Officer to work within our technical support and operations team. We are looking for someone who is keen to learn and we are happy to provide training to less experienced individuals.

We are a ISO 27001 certified company and in this role, you will provide software and Hardware related technical support and assistance to our Internal customers, ensuring their satisfaction and resolving their technical issues efficiently. You will have the opportunity to learn and grow within a dynamic and collaborative environment. You will also work closely with other teams and stakeholders to understand, implement and maintain ISO 27001 requirements.

Responsibilities for this position:

• Provide first-level technical support to customers via various channels, including phone, email, and chat.
• Assist customers in troubleshooting software and hardware issues, and provide timely and effective solutions.
• Resolve technical problems by investigating, diagnosing, and implementing solutions or escalating to the appropriate team.
• Document and track customer interactions, including details of inquiries, comments, and actions taken, using Atlassian - Jira.
• Collaborate with cross-functional teams, including Operations and product development, to identify and resolve complex technical issues.
• Assist in creating and updating technical support documentation, including FAQs, knowledge base articles, and troubleshooting guides.

To be successful in this role you must have the following:

• Passion to provide outstanding customer service.
  
• Knowledge and experience working in a technical support position or have academic knowledge gained at TAFE or University.
• Outstanding communication skills - Both written and verbal.
  
• Ability to work autonomously, own and complete tasks.
• Ability to go above and beyond to help MONEYME clients and customers.

What's in it for you:

MONEYME’s employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

MONEYME is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.