MONEYME is a founder-led digital lender and Certified B Corporation™. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.

We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional team.

What we are looking for:

We’re looking for high performing Collections & Payments Officers that have a background in customer service and collections. These roles cover inbound and outbound calls, emails, and text messages to service our Australian customers.

Responsibilities for these positions include:

Managing inbound and outbound calls
Providing a superior customer experience
Resolving customer enquiries and issues around collections and payments
Updating our systems and database
Maintaining an up-to-date knowledge of existing MoneyMe products
Updating Moneyme’s knowledge base with newly identified solutions

To be successful in this role you must have the following:

Experience working in a call center environment or similar
Excellent communication skills/ phone manner and ability to interact with external customers and internal partners
Previous experience in financial services would be highly regarded
Being proactive with high levels of energy and integrity
Good negotiation skills
Excellent interpersonal skills with the ability to quickly build rapport
Highly developed organisational skills and attention to detail.

What’s in it for you:

MONEYME’s employees and culture are core to who we are. We know that without a high-performing and engaged Team MONEYME, we will not achieve our ambitious goals for the future. We are proud to offer a collaborative and fun work environment.

Some of the benefits & perks we offer for all our employees in Manila are:

HMO on Day 1 + 1 free dependent
15 days of vacation leaves and 15 days of sick leave
1 birthday leave
Health and wellbeing initiatives like weekly sports activities and MONEYME Olympics
Fun filled company activities - summer outings, team building, team lunch or dinner, Halloween event, year-end party and so much more!
Complimentary snacks in the office
MONEYME Merchandise - hoodie, T-shirt, tumbler, notebook, and id lace
Quarter champion awards & reward trips

At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.

MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.

Department: Operations
Role: Collections & Payment Officer
Locations: Manila, Philippines
Remote status: Hybrid
Employment type: Full-time