We’re looking for a passionate team member to be take charge of all facets of lending operations support with a strong customer service ethic. This is an entry level role for those looking to kick start their career in the finance industry.

What your day will look like:

• Provide excellent customer service to both internal and external stakeholders
• Manage the daily payments process
• Manage regular customer reminders and alerts
• Answer inbound calls, answer any questions they may have and help educate customers about consumer lending
• Prompt actioning of customer requests regarding their MoneyPlace loan
• Liaison with 3rd party vendors to ensure customer accounts are actioned accordingly
• From time to time, support the broader business in initiatives to improve business performance, efficiencies and customer satisfaction.

About you:

• Loves helping customers and team members
• Operates with high energy and positivity
• Excellent time management skills
• Excellent communication skills, both verbal and written
• Has great attention to detail and checks data quickly and accurately
• You are a fantastic team player, you have a can-do attitude and you thrive in a dynamic, energetic environment.

Liberty is proud to offer an environment where you will thrive, grow and be challenged in your career. Our supportive and dynamic teams work collaboratively to help our customers and business partners #GetFinancial.

We strive for diversity and inclusion within our workforce and deliver a number of initiatives for our community. We are proud to be endorsed by Work180 and a certified B Corporation.

We are thrilled to be awarded 2025 5-STAR Employer of Choice by HRD and Australian Employer of Choice Winner 2024 – we will never be finished making Liberty the best place to work. We believe it’s the little extras that can make a big difference in helping our team meet their needs. There’s more to working at Liberty than just great financial rewards - we provide access to a large number of great benefits such as:

• Wellness perks including, free counselling, yoga and meditation classes, flu vaccinations, health-checks, massages, private health and gym subsidies
• We are social with monthly themed lunches and events, EOY and EOFY parties Corporate casual dress
• Community groups such as our Internal Pride Network (LGBTQIA+), Women in Leadership, Green Stars (environmental enthusiasts!) and more
• An opportunity to give back to the community with our Lend-A-Hand initiatives
• Flexible work arrangements
• Fantastic growth and career progression opportunities with access to online development courses
• There's more?! Yes we have coffee, daily fruit, constant snacks available anytime

About Liberty

Helping people is in our DNA. As the leading non-bank lender in Australia, for decades we have been providing free-thinking loans and have helped over 500,000 people get financial. We offer a broad range of flexible and custom products and are passionate about building and delivering exceptional experiences for our customers.

We are a collaborative and social community that pride ourselves on being values driven. We base our vision of being the leading finance group that champions free thinking on FLAIR, our five key values that guide us to always be Fair, Learning, Accountable, Invested and Resourceful. These values inform everything we do, from how we look at the world, engage with our customers and treat each other.

Liberty is an equal opportunity employer. We encourage applications from all people, regardless of race, gender, religion, age, sexual orientation, gender identity or disability.

To submit your application for this role please click the "Apply" button.

Only shortlisted candidates will be contacted.