Customer Support Representative - Enterprise
Auckland, New Zealand
Posted on Thursday, November 2, 2023
Hi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
You'll be the first point of contact with our customers, providing answers to common questions and triaging more complicated ones to the wider team.
Are you proactive and love a challenge? Do you enjoy problem solving and providing excellent client service? Join our support team and provide timely, efficient, and accurate support for our customers’ queries and requests regarding our Enterprise Products.
You will receive calls and emails from our customers and accredited Business Partners and provide friendly, high-quality support to them while triaging complicated cases for the wider team. We will provide you with full training, mentorship, and support to enable you to:
- Deliver high-quality support to customers in a timely and accurate manner.
- Adhere to KPIs, including average ticket handling times and quality monitoring.
- Maximize revenue and leads by promoting MYOB products and services at all appropriate opportunities.
What you will bring
· Flexibility, prioritisation and time management skills and the ability to multi skill and multitask
· A collaborative mindset and ability to work with colleagues remotely
· Strong communication skills both written and verbal
· Highly customer focused with an attention to detail
· Basic understanding of accounting processes preferred but not essential
- ERP and NZ/AU payroll domain knowledge desirable
· Understanding of IT (networking, Windows, installation of software, operating systems, server environments) desirable
Most importantly, you must be empathetic to our customers’ needs - using initiative and your superb communication skills to identify and satisfy their requirements.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!