Customer Support Specialist
Christchurch, New Zealand
Posted on Friday, February 9, 2024
Hi! And thanks for stopping by!
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.
We are expanding our MYOB CRM team, and we are on the lookout for an enthusiastic, self-driven, and tech-savvy individual who is deeply passionate about making a positive difference for our customers. This is your chance to become an integral part of our highly engaged and high-performing team.
At MYOB we don't just offer a job; we provide a platform for growth, learning, and collaboration. Your role goes beyond tasks – it's about being part of a community that thrives on collective achievements and supports individual goals
This is a customer service and support role where you sit in our support centre. The team helps investigate, manage and prioritise product enhancements and defects and then collaborates with the product managers to influence positive changes within our Customer relationship management product (known as MYOB CRM). You will then own the communication aspect sending out resolutions to customers as well we updating internal help sources. In this role you'll be doing a mix of phone support and email support to customers using MYOB CRM - a fast growing and exciting product.
- Previous customer service experience - preferably technical support or in a contact center
- Ability to convey ideas, processes and theories to customers.
- Have a high level of self motivation and an ability to work autonomously to respond to customers digital support queries.
- The ability to manage internal partners and influence decisions.
- The ability to quickly identify and communicate potential problems, risks, and issues with potential call drivers.
- Experience with SQL desirable but not essential
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!