Quality Performance Specialist
MYOB
This job is no longer accepting applications
See open jobs at MYOB.See open jobs similar to "Quality Performance Specialist" FinTech Australia.Quality Assurance
Sydney, NSW, Australia
Posted on Friday, February 9, 2024
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the role
As a Quality Performance Specialist, you'll help us make our Customer Interactions amazing. What's your goal? Set the framework and processes for Quality Performance, ensure the effectiveness of our call quality technology and improve performance outcomes using your data analysis, coaching, influence and collaboration skills.
Own the continuous improvement of the Quality Performance processes to deliver the right customer experience outcomes. Collaborating with support Leaders to ensure they are fit for purpose.
Lead operational relationships with vendors, making sure SLA's, issue resolution and support expectations are met and staying on top of industry QA trends and external insights to feed into continuous improvement.
What you will bring
- 2-3 years proven experience in Call/Contact Quality Assurance experience
- Strong analytical prowess coupled with experience in reporting and data analysis
- Strong problem-solving abilities coupled with critical-thinking skills are critical, alongside an adaptable communication approach
- A standout collaborator, able to engage effectively across all levels, and possessing the flexibility to thrive within a fast-paced, collaborative team environment is highly desirable
- Ability to provide effective feedback to all levels of leadership
- Experience working with external partners
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!
This job is no longer accepting applications
See open jobs at MYOB.See open jobs similar to "Quality Performance Specialist" FinTech Australia.