Testing & Hypercare Manager
Melbourne, VIC, Australia
Posted on Tuesday, February 13, 2024
We’re MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.
We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.
About the Team
Overflowing with expertise, Group Services keeps MYOB highly tuned and up and running. Made up of several specialisd teams including commercial, finance, legal and risk, these are the professionals who drive our business performance, while always ensuring we’ve dotted our I's and crossed our T's!
Are you eager to embark on an exciting journey of transformation? At MYOB, we're not just changing the game – we're rewriting the rules! Our program's mission is to deliver streamlined business processes, powered by simplified, scalable technology that will revolutionise the way our teams collaborate with one another, engage with partners and deliver value for our customers. If you're ready to be at the forefront of this exhilarating evolution, join us and let's redefine the future together.
Please note that this is a 12-month Fixed-Term Contract with potential to extend.
About the role
As the Testing and Hypercare Manager, you'll orchestrate the development and implementation of comprehensive testing strategies, plans, and schedules. Your role encompasses leading and driving functional, regression, performance, and user acceptance testing. Additionally, you'll play a pivotal role in encouraging effective communication and collaboration between the technical and operational teams and your ability to effectively connect with cross-functional team members, process owners, and leadership will be important in ensuring the success of our transformation journey.
Building and maintaining positive relationships with key collaborators, you'll ensure a clear understanding of business needs and priorities, serving as a liaison between business owners and the program team. Moreover, you'll establish and maintain standards for testing and hypercare artifacts, ensuring consistency and quality. Your expertise in risk analysis will be pivotal as you identify and assess potential risks associated with testing and hypercare processes, recommending mitigation strategies and developing vital documentation within required timeframes.
What we'd love to see from you:
- Previous experience in software testing and quality assurance, with a focus on leading testing teams.
- Solid understanding of testing methodologies, tools, and standard processes.
- Experience with hypercare or post-implementation support activities.
- Excellent project management and leadership skills.
- Solid understanding of agile systems of work and the ability to identify areas of improvement and inspire change.
- Good understanding of SDLC principles and agile development methodologies such as Scrum, Kanban, Lean, and Continuous Delivery.
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🎯 Do your best work in a flexible work environment, right down to financial assistance to set up your home office…it’s called Flexperience, and it’s designed by you and your team!
🎯 Our partnership with Smiling Mind helps support the wellbeing of our team members and customers
🎯 Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment
🎯 A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more!
🎯 Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
🎯 Access to best-in-class discounts and vouchers from leading retailers, and a lot more.
We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
MYOB are an equal opportunity employer and we champion diversity. Don’t meet every single requirement of this role? Still apply! Research tells us that that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB we believe that the right hire is someone who makes an addition to our culture, rather than someone who fits in and conforms to our status quo. Moving to ‘Culture Add’ means adding team members who not only value MYOBs standards and workplace culture, but also bring an aspect of diversity that positively contributes to MYOB. So, if you’re excited about this role, or about MYOB, we’d still love to hear from you!