Senior Enablement Consultant
MYOB
Melbourne VIC, Australia
Posted on May 29, 2025
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the Role
Be a key driver of MYOB’s success by empowering frontline teams to deliver exceptional customer experiences. In this dynamic 12-month role, you will enable profitable growth, customer retention, and satisfaction by equipping teams with the knowledge, tools, and processes they need to thrive. Collaborating across every stage of the Enablement process, you will lead efforts in needs analysis, content development, training delivery, CRM implementation, continuous optimisation, and outcome measurement.
What will keep you busy...
- Design and deliver high-impact enablement programs, including playbooks, toolkits, training, and customer-facing resources, to enhance team effectiveness and achieve business goals
- Lead Training Needs Analysis (TNA) to identify capability gaps and provide tailored solutions for growth
- Optimise onboarding, certification processes, and CRM implementation to boost team productivity and streamline workflows
- Build and execute career pathways, soft skills development, and leadership coaching programs to support career progression and succession planning
- Develop and deliver high-quality enablement content aligned with product marketing and keep frontline teams informed about new products, features, and processes
- Continuously refine enablement tools and processes through feedback and performance data to ensure alignment with team needs
What we'd love to see from you...
- Proven experience in developing capability programs and understanding of competency-based training frameworks.Developing training plans and coordinating the training delivery and product release schedules
- Extensive experience with User-Centred Design and HubSpot, with a must-have focus on CRM implementation
- Proven expertise in delivering business and technology-focused enablement that drives measurable team results
- Experience influencing stakeholders using customer insights and feedback
- Strong facilitation skills and expertise in end-to-end project management
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.