Senior Customer Success Manager
MYOB
Customer Service, Sales & Business Development
Sydney, NSW, Australia
Posted on Jul 1, 2025
Flare is a leading provider of advanced benefits and onboarding solutions designed for the modern workplace. Backed by MYOB and serving over one million employees nationally, we're a fast-growing, diverse team of 100+ employees on a mission to make the world of work better, easier, and more beneficial for everyone.
Are you passionate about building senior relationships and driving commercial impact? Join us at Flare, where your ability to influence high-value technology partners will directly shape the success of our business.
About the Role
We’re looking for a proactive, relationship-driven Customer Success Manager to manage and grow our ecosystem of strategic technology partners — which collectively drive the adoption of our company’s key financial products.
In this role, you’ll own the end-to-end partner relationship, from building deep executive connections to ensuring our partners are championing and adopting our products. You’ll work cross-functionally with Marketing, Product, and Design to roll out new features and drive partner-sourced growth.
What You'll Do
- Manage and deepen relationships with key technology partners
- Drive engagement and advocacy to generate leads and commercial opportunities
- Launch and promote new features/products in partnership ecosystems
- Serve as the voice of the partner internally, influencing roadmap and priorities
- Reinforce our value proposition with partners to encourage meaningful activity
About You
- Proven experience in SaaS, ideally in partnerships or customer success
- Strong stakeholder management and executive communication skills
- Comfortable leading conversations that are challenging but constructive
- Thrive in a fast-paced, cross-functional environment
Our Culture & Benefits
Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.