Senior Customer Enablement Consultant
MYOB
This job is no longer accepting applications
See open jobs at MYOB.See open jobs similar to "Senior Customer Enablement Consultant" FinTech Australia.Customer Service
Sydney, NSW, Australia
Posted on Aug 22, 2025
We’re a leading business management solution with a core purpose: helping more businesses in Australia and New Zealand start, survive and succeed.
At MYOB, we believe what’s good for one business is good for all business—and for all of us. Whether you support them, work for them, or dream of building your own, when businesses run smoothly, everybody feels it. Owners, employees, customers, suppliers—even families. That’s why we’re here: to give every person in business the tools they need to focus on what really matters and do Big Things—whatever big looks like for them.
And for you? Joining MYOB means being part of that impact. It means using your skills to help businesses thrive, shaping the future of work, and growing alongside the people and communities we support. Because while we’re the business of software, we’re really in the business of people. And that makes MYOB Everyone’s Business.
About the Role
We’re looking for a Senior Customer Enablement Consultant to craft and deliver world-class digital training and onboarding experiences that empower our customers to succeed. You’ll create programs, resources, and experiences that accelerate adoption, deepen product knowledge, and ensure our customers realise measurable value from day one.
You’ll play a pivotal role in the customer experience—shaping how our customers learn, grow, and succeed with our platform. If you love creating impactful digital learning experiences and want to see your work directly improve customer outcomes, we’d love to hear from you.
What will keep you busy...
- Design and deliver engaging digital onboarding journeys tailored to different customer segments and roles
- Create interactive learning content, guides, and resources that simplify complex workflows and drive product confidence
- Align training with key product releases and customer success priorities
- Analyse usage and feedback data to continuously improve content effectiveness and learning outcomes
- Collaborate with Product, Product Marketing, Marketing and Customer Success teams to ensure consistent messaging and a seamless learning experience
- Develop scalable programs that enable customers to achieve business outcomes faster
- Lead virtual training sessions and webinars to complement self-paced learning
What we'd love to see from you...
- Experience in customer enablement, onboarding, or digital learning, ideally in B2B SaaS
- Proven experience creating and delivering engaging digital learning programs at scale
- Strong instructional design skills and familiarity with adult learning principles
- Proficiency with eLearning tools, LMS platforms, and video production/editing tools
- Ability to translate complex product features into simple, outcome-focused content
- Data-driven mindset to measure impact and iterate programs
- Collaborative approach with excellent communication and facilitation skills
Our Culture & Benefits
At MYOB our values are at the heart of everything we do. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.
🟣Enjoy a flexible, hybrid workplace that brings balance to how you work, all of our centrally located offices come together for a number of in-person celebrations and social events
🟣Set up your home office with a little financial help from us, and take advantage of great corporate discounts and vouchers from top retailers
🟣Benefit from our partnership with Sonder, which supports the wellbeing of our team members
🟣Unlock your potential via in-house training and programs, LinkedIn Learning, conferences and study assistance
🟣Access to a variety of leave options available to support your wellbeing, including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, community leave, study leave, and more
🟣Join our communities, built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution
At MYOB, we’re all about embracing difference and backing people to be their true selves. We’re proud to be an equal opportunity employer and big believers that the best hires don’t just fit our culture — they add to it. That means bringing your unique contributions, lived experiences, and fresh perspective to the table.
Love the sound of MYOB and this role but don’t tick every single box in this ad? Apply anyway! Studies show that women and underrepresented groups often hold back if they don’t meet every requirement — but we want to hear from you.
We’re proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.
This job is no longer accepting applications
See open jobs at MYOB.See open jobs similar to "Senior Customer Enablement Consultant" FinTech Australia.