Customer Activation Administrator
MYOB
About The Role
As a Customer Activation Administrator, you will coordinate the end to end implementation of Flare Benefits solutions for our clients and their employees. You will be the main point of contact throughout the implementation lifecycle, working with Sales, Customer Success, Product, Technology and Support to design, configure, test and launch solutions that meet client needs. You will keep projects on track, communicate clearly on progress and risks, and help improve our methods, templates and tools over time.
Key Responsibilities
- Scope new client implementations, clarifying objectives, timelines, roles, risks and success measures
- Build and maintain implementation plans, schedules and status reports for your projects
- Coordinate cross functional activities and keep stakeholders informed with clear, timely updates
- Identify, document and manage risks, issues and changes through to resolution or escalation
- Translate client requirements, policies and processes into implementation designs aligned to Flare’s product and operating model
- Maintain accurate records in Salesforce, Workspace and Catche, and capture lessons learned to improve our playbooks and templates
What You Will Bring
- Experience in a B2B environment in an implementation, customer support or customer experience role
- Exposure to HR or payroll systems, financial products, or automotive / novated leasing solutions beneficial.
- Strong organisation skills, high attention to detail and disciplined documentation, quality and compliance
- Clear verbal and written communication skills, with confidence guiding clients and colleagues through change
- A growth mindset, learning quickly from new situations and feedback, and looking for ways to improve how things are done
- Comfort working in a fast paced environment, coordinating cross functional teams and influencing without direct authority