Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Candidates must reside in the Lincoln, NE area.

Summary
Review and process on customer accounts regarding their student loans. Responsible for researching information related to these activities.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Responsibilities

- Commit to Performance Based Organization (PBO) and Easy to Do Business with (ETDBW) philosophy.

- Contribute to Continuous Process Improvement.

- Ensure integrity of data and information.

- Validate and update information in the Loan Servicing systems.

- Review prior lender service and payment histories.

- Staying updated on company and department communication, emails and procedures.

- Attending team meetings and required trainings.

- Completing corporate trainings and quarterly meeting with leadership

- Working your regularly scheduled work week. (Unless using ETO/Floating Holiday, FMLA or make up time if approved)

- Working required overtime as needed.

Qualifications

EDUCATION:

High school degree or equivalent required.

EXPERIENCE:

- 1 - 2 years customer service experience and/or general work experience preferred.

- Knowledge of Loan Servicing and/or Originations systems preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

- Service Excellence

- Oral communications

- Written communications

- Teamwork

- Accuracy/Attention to Detail

- Working with MS Office

- Business Math

- Problem Solving

- Managing Multiple Priorities

- Basic Computer skills

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Nelnet is a Drug Free and Tobacco Free Workplace.