Implementation Project Manager I - HE Operations
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.The Implementation Project Manager I – HE Operations is responsible for providing assistance for multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope. Responsibilities will also include assisting with partner implementations. The Implementation Project Manager I will clarify and define project requirements and deliver projects within necessary and agreed upon timelines.- Develop working knowledge of project development process, working with internal managers and supervisors, communicating frequently and escalating issues as necessary. - Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base and/or expansion of product set. - Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result. - Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments. - Document all communications, actions plans, processes, issues and problems thoroughly and professionally. - Assist in coordinating, leading, and attending project meetings and other meetings as requested. - Conduct requirements review and configure system setup as needed. - Conduct online training with institutions, instructing them on all aspects of the products they are implementing. - Assist in creating and implementing efficiencies in processes as identified during projects or process reviews - Assist in developing workflow, processes and procedures for new products or services. - Assist in preparing internal and customer facing documentation such as user guides, training manuals and communication templates. - Understand customer implementation business needs, advocate for customer priorities and build relationships with customers.EDUCATION: Bachelor’s Degree in related field and/or commensurate experience. EXPERIENCE: - 2-4 years of experience in a system analyst and/or software implementation role. - Project management experience a plus. - Experience preferred with SQL, HTML, XML. - Experience with Microsoft Office (Word, Excel, PowerPoint, Project). COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES: - Excellent organizational skills. - Attention to detail with high quality standards. - Ability to handle stressful situations and effectively work under pressure and timelines. - Excellent interpersonal and verbal communication skills (in person, e-mail and by phone) - Excellent written communication skills - Ability to build consensus and cooperation. - Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude. - High standards for productivity using effective organization, time management and prioritization skills. - Demonstrated flexibility to respond to changing situations and meet current company needs and job demands. - Self -motived with the ability to work independently, as well as to work cooperatively as part of a team - Positive with a can do attitude. - The ability to follow projects through to successful completion. - Ability to maintain a good working relationship with peers and internal contacts.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Nelnet is a Drug Free and Tobacco Free Workplace.