Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Engagement Manager is responsible for managing a portfolio of client projects, leads consulting engagements and workstreams, and leads client project teams in advising our clients on important business challenges. Project responsibilities include leading problem-solving efforts, serving as a client advisor, driving client communications, and acquiring subject matter expertise. Although the Engagement Manager leads a project team, the position is also expected to contribute as a stand-alone leader in client service, client development, and talent development.

JOB RESPONSIBILITIES:
1. Model and utilize project management methodology when working with clients and project teams.
2. Identify internal process modifications the drive client engagement and solution adoption.
3. Develop and implement a testing approach for scenario development and execution.
4. Develop and execute training for end-users.
5. Design and implement the change adoption process.
6. Manage project teams simultaneously across different clients.
7. Identify and proactively mitigate project risks.
8. Foster working relationships with client personnel at all levels.
9. Facilitate and lead client meetings.
10. Develop implementation strategy plans and coordinate project team activities.
11. Directs the week-to-week tasks of resources from both the client and Implementation.
12. Manage client deliverables and quality assurance.
13. Actively participate in practice and business development initiatives
14. Drive team member engagement and break down roadblocks to a successful implementation strategy.
15. Train/partner with new team members.
16. Participate in user groups or special projects as business needs require.
17. Travel up to 20-30% of the time.

Salary Range for this position: $68,000 - $136,000

EDUCATION:
Bachelor’s Degree (4-year degree BA or BS) or equivalent related experience.

EXPERIENCE:
1. 4+ years of project management experience.
2. Experience preferred with SQL, HTML, XML.
3. Experience with Microsoft Office (Word, Excel, PowerPoint, Project).
4. PMP Certification preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Excellent organizational skills.
2. Attention to detail with high quality standards.
3. Ability to handle stressful situations and effectively work under pressure and timelines.
4. Excellent interpersonal and verbal communication skills (in person, e-mail and by phone).
5. Excellent written communication skills.
6. Ability to build consensus and cooperation.
7. Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
8. High standards for productivity using effective organization, time management and prioritization skills.
9. Demonstrated flexibility to respond to changing situations and meet current company needs and job demands.
10. Self-motived with the ability to work independently, as well as cooperatively within a team.
11. Positive with a can-do attitude.
12. Ability to follow projects through to successful completion.
13. Ability to maintain a good working relationship with peers and internal contacts.
14. Ability and willingness to travel up to 20%-30%.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Nelnet is a Drug Free and Tobacco Free Workplace.