Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Manager of Implementation for Nelnet Campus Commerce (NCC) is responsible for leading a team of Implementation Project Managers. As a leadership role, this position is responsible for the development, daily management, and evaluation of the assigned team to ensure individual/team goals are met and exceeded. In addition, The Manager of Implementation is responsible for developing and implementing best practices and processes in collaboration with other management staff to coordinate the effective and timely completion of implementations for client institutions.

JOB RESPONSIBILITIES:
1. Manage overall customer implementation process to ensure a successful outcome.
2. Maintain, grow, and further develop a team of talented individuals to meet requirements of business functions and processes for the Implementation Team.
3. Ensure the timeliness and quality of work, completed by direct reports, through daily supervision and performance management.
4. Train and advise the Implementation Team on best practices.
5. Ensure compliance with existing standards and processes.
6. Advocate for the Implementation Team with other departments across Nelnet.
7. Work with departmental managers, across NBS to maintain and enhance the client experience.
8. Lead and/or coordinate projects of various complexity and scope.
9. Work to continually improve productivity within the department, through system enhancements, functional analysis, or other means, while remaining mindful of a strong customer service commitment and focus.
10. Work with resources to explore new technologies to enhance the customer experience as well as staff efficiency and satisfaction.
11. Encourage open communication and exchange of information within the department and with other departments of the organization.
12. Participate and lead meetings and various committees as needed or requested.
13. Prepare reports pertinent to area of responsibility.
14. Support internal and external audits as needed.
15. Travel up to 10% of the time.

Salary Range: $75,000 - $90,000

EDUCATION:
Bachelors’ Degree in Business, Business Management, or a related field (equivalent experience may substitute).

EXPERIENCE:
1. 3-5 years customer service experience.
2. 3 years of experience with technical based products.
3. 2-3 years of project management and supervisory/management experience preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Effective leadership skills.
2. Ability to identify problems, determine possible solutions, and actively work to resolve issues by focusing on listening and understanding.
3. Ability to collaborate, motivate, and work effectively with all members of the organization.
4. Excellent coaching and development skills to actively assist and support team members in building their skills and abilities.
5. Good organization and prioritization skills, with attention to detail.
6. Strong verbal communication and motivation skills to provide valuable feedback, instruction, and encouragement to team.
7. Ability to model professional and proactive behavior in order to lead by example and set standards for behavior within the team.
8. Strong interpersonal skills to work well with others at all levels of the organization.
9. Ability to travel up to 10% of the time.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.