Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Manager II of Onboarding for FACTS has overall responsibility for joint customer implementations of FACTS SIS and Financial Management products and solutions in the K-12 market. This position will actively participate as a leader contributing to the growth of FACTS. This position will provide leadership and direction for the joint implementation process in order to create strong customer retention. The Manager II of Onboarding is also responsible for the daily supervision, goal setting and performance management for leadership/associates on an assigned FACTS team(s).

JOB RESPONSIBILITIES:

• Promote a superior customer implementation culture and processes, which provide customers with a smooth process while onboarding multiple products simultaneously and provide a competitive advantage to the business.

• Develop, implement, and oversee processes, procedures, and tools used by the one or more of the Onboarding Teams.

• Leverage technology in providing multiple, efficient channels to interact with our customers.

• Maintain and improve key metrics for joint implementations. Examples include: 1) customer satisfaction; 2) Time from kick off to go live, and 3) number of implementations and time in each phase.

• Ensure the timeliness and quality of work from direct reports through daily supervision and performance management.

• Advise the one or more assigned Onboarding teams on best practices.

• Coordinate with FACTS Onboarding leadership to ensure consistent practices and expectations for customers while onboarding FACTS products/services.

• Ensure compliance with existing standards and processes and their alignment across FACTS Onboarding teams.

• Advocate for one or more assigned Onboarding team(s) with other departments across FACTS.

• Forecast, monitor, and adjust staffing requirements as needed by working closely with Operations and Sales Leadership.

• Grow, coach, and continually develop a team of talented individuals to meet the requirements of a strong Onboarding culture.

• Promote the company mission and vision while adhering to our core values.

• Take accountability for the strategic direction of your one or more assigned Onboarding teams and related team processes.

• Support internal and external audits as needed.

**Pay Range for this role is - $75,000 to $81,000

EDUCATION:

Bachelors’ degree in business, business management, or a related field (equivalent experience may substitute).

EXPERIENCE:

3-5 years leadership in operations, project management, and customer service experience.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Ability to identify problems, determine possible solutions, and actively work to resolve issues by focusing on listening and understanding.

• Ability to collaborate, motivate, and work effectively with all members of the organization.

• Excellent coaching and development skills to actively assist and support team members in building their skills and abilities.

• Good organization and prioritization skills, with attention to detail.

• Strong verbal communication and motivation skills to provide valuable feedback, instruction, and encouragement to the team.

• Ability to model professional and proactive behavior in order to lead by example and set standards for behavior within the team.

• Strong interpersonal skills to work well with others at all levels of the organization.

• Technically proficient with applications such as MS Word, Excel, PowerPoint, Outlook and SharePoint.

• Strong work ethic and self-motivated.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.