Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The Data Entry Team Lead is responsible for overseeing data entry operations, providing leadership to Leads, Specialists, and temporary staff, and ensuring high standards of quality, accuracy, and efficiency. This role partners closely with leadership to plan and implement workflows, manage performance, and identify areas for continuous improvement. The Team Lead supports strategic initiatives, process updates, and technology adoption while maintaining a hands-on understanding of operational needs.

JOB RESPONSIBILITIES:

• Lead daily operations, managing data entry teams through coordination of priorities, resources, and shifting workloads.

• Provide direction, mentorship, and performance support to Lead Data Entry Specialists and staff, fostering a culture of accountability and continuous improvement.

• Oversee hiring, training, and development of seasonal and full-time staff, ensuring readiness and knowledge retention across teams.

• Drive process optimization efforts in partnership with leadership and cross-functional teams, incorporating automation or system upgrades as applicable.

• Analyze productivity and quality metrics, identify trends or risks, and implement corrective actions as needed.

• Ensure consistent application of company policies and procedures while reinforcing data integrity, security, and compliance standards.

• Represent the team in cross-departmental meetings, leadership forums, and special projects, offering insight and advocating for operational needs.

• Develop training plans, evaluate team capabilities, and build internal pipelines for advancement and skill growth.

• Act as primary escalation point for complex data entry issues and staffing challenges.

• Serve as acting supervisor during higher leadership absences, supporting departmental continuity.

**Pay Range for this position is - $59,000 - $61,000

EDUCATION:

Degree preferred but not required with commensurate leadership experience.

EXPERIENCE:

• 2–4 years in a Lead role within Data Entry or equivalent role.

• 0–2 years of formal leadership experience (team supervision, project management, or department coordination).

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Advanced data entry skills with strong accuracy and speed (alpha, numeric, 10-key).

• High proficiency in computer systems and data platforms, with readiness to adapt to new tools and technology.

• Proven ability to lead teams, manage performance, and implement training strategies.

• Strong communication, analytical, and organizational skills.

• Ability to balance strategic planning with day-to-day operations.

• Demonstrated ability to manage confidential data with integrity and discretion.

• Skilled in coaching, conflict resolution, and decision-making.

• Committed to fostering a positive, productive team environment.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.