Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

FACTS Grant & Aid serves private K–12 schools, scholarship organizations, and state school choice programs nationwide. Our flexible eligibility application and customizable tools streamline the entire process from analysis to awarding. We simplify financial aid, scholarship, and school choice funding, ensuring families can access the best educational opportunities for their students.

As the Product Manager, you’ll own the full strategy and roadmap for this critical platform. You’ll lead cross-functional efforts to build a product that is effective, user-friendly, and forward-looking—with thoughtful use of AI and data to improve outcomes. You will engage in customer discovery, validate market problems, identify new business opportunities, and measure and manage product performance. You’ll translate insights into strategy, validate outcomes, and continuously refine the product. Just as importantly, you’ll collaborate across the full FACTS ecosystem to ensure your product integrates seamlessly into the broader experience for families, schools, and partners.

JOB RESPONSIBILITIES:

• Develop industry relationships to identify market opportunities, define market problems, and advance Nelnet as a thought leader.
• Identify and socialize competitive advantages and market growth opportunities.
• Develop 1-3 year product vision and works with Product Owners to ensure the product backlog supports this vision.
• Collaborate across the FACTS suite and with third-party partners to ensure cohesive user experiences and data flows.
• Monitor and analyze key performance indicators to determine product performance and effectiveness.
• Manage and periodically refine ROI models to improve our ability to predict product growth.
• Use product analytics, usage trends, and customer insights to drive decisions and improve outcomes.
• Research market pricing and recommends pricing strategies based on competitive strengths and market positioning.
• Build trusted relationships with engineering, design, sales, marketing, operations, and clients.
• Champion the strategic application of AI and data analytics to improve product efficiency, user experience, and value delivery.
• Act as a mentor to other team members.
  

EDUCATION:
Bachelor’s degree or equivalent experience.

EXPERIENCE:
4+ years of product or market related experience.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:
1. Ability to prioritize and manage multiple concurrent projects.
2. Flexibility to adapt quickly to new requirements, situations, programs and services.
3. Customer focused, team player.
4. Good time management and organizational skills.
5. Strong written and oral communication skills.
6. Strong problem solving skills.
7. Demonstrated respect, collaboration, and pride in ownership.
8. Ability to adapt to change.
9. Focus on delivering value.

Salary for this role is: $90,000-$100,000

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.