Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

The Collections Manager will develop and manage the bank’s collection program, ensuring compliance with regulatory requirements and internal policies. This role is critical in minimizing delinquency rates and optimizing recovery strategies.

Job Description

• Develop and implement effective collection strategies to control or minimize delinquency and charge-offs.

• Monitor collection activities to ensure compliance with federal and state regulations, including FDCPA and UDAAP.

• Analyze portfolio trends and prepare reports for senior management on collection performance and key risk indicators.

• Collaborate with credit, risk, collection service providers and legal teams to resolve complex accounts and mitigate losses.

• Utilize technology and data analytics to improve efficiency and effectiveness of collection processes.

**Pay Range for this role is - $100,000 - $105,000

Additional Requirements

EDUCATION: Bachelor’s degree in Finance, Business Administration, or related field (or equivalent experience)

EXPERIENCE: At least 5 years of experience in collections management in an FDIC or OCC regulated bank; private student lending experience strongly preferred

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Familiarity with advanced recovery strategies and legal processes

• Proven analytical expertise

• Strong oral and written communication skills

• At least intermediate working knowledge of Excel, Word, and PowerPoint

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.