Nium was founded on the mission to build the global payments infrastructure of tomorrow, today. With the onset of the on-demand economy, its single platform for global payments and card issuing is shaping how banks, fintechs, and businesses everywhere to disburse and collect funds instantly across borders. Its payout network supports 100 currencies and spans 195+ countries, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets.

Nium’s growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in over 40 countries, enabling seamless onboarding, rapid integration, and compliance – regardless of geography. The company is co-headquartered in San Francisco and Singapore, with regional offices in London, Amsterdam, Hong Kong, Mumbai, Bengaluru, and Chennai.

Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.

As an Executive/ Senior Executive in our Payment Processing team you will

Liaise with internal stakeholders (Compliance, Customer Service, Product, and Technology) for processing of transactions for both our Retail & Institutional businesses

Reconcile incoming customers' money with their transactions and making sure their wallets have sufficient balance for the execution of their transactions

Onboard new Institutional, SME, and enterprise clients on Nium's platform

Monitor, investigate, and resolve payment processing issues.

To verify statements for various banks and currencies before reprocessing or refunding transactions.

Creating monthly Invoices for clients and tracking their settlement.

Coordination with the Reconciliation and Finance teams for accounting queries, provide relevant information to ensure proper accounting is carried out.

Work with Account Managers and Customer Service teams to resolve customer complaints.

Publish MIS reports to the management and internal stakeholders.

Organize workflow to meet department objectives.

Work with Product and Technology teams to improve process efficiency and automation.

This role will require you to work in a rotational shift environment. Also, given Nium operates across multiple geographies there are no fixed holidays and we follow a flexible holiday schedule.

Bachelor's degree with 3-5 years of experience working in Payment Processing, preferred knowledge of Cross border remittances

• Can prioritize, organize, and execute tasks with minimal supervision.

• Demonstrates strong interpersonal and communication skills.

• Demonstrates ability to work with a high degree of quality.

• Demonstrates strong problem-solving/Issue Resolution skills.

• Hands-on experience in MS Office and tools within it.

• Possesses Behavioral competencies such as Customer-centricity, confidence, go-getter mindset, curiosity, comfortable to multitask on systems, can relate to Tech as an end-user, team player, flexible, looks for improvements in pursuit of operational efficiency.

We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions & annual salary reviews, we ensure that all our employees are rewarded and incentivized for their hard work

We care for our Employees: The wellness of Nium’ers is our #1 priority, we offer medical coverage along with 24/7 employee assistance program & generous vacations, and year-end shut down. We also provide flexible working & a hybrid working environement (3 days per week in the office)

We Upskill Ourselves: We are curious, always want to learn more & upskill ourselves: We therefore do not only provide role-specific traning but also offer all our employees LinkedIn learning solutions & dedicated learning allowances

We Constantly Innovate: Nium has been awarded multiple times for its constant innovations & growth since our inception, such as the 2022 CBI 250 Most Promising Fintech Award or the 2021 Financial Time top 50 High Growth companies in APAC

We Celebrate Together: Work is also about having fun with your colleagues & creating great relationships. We often celebrate together through company-wide social events, team bounding activities, happy hours, team offsites, and so much more!

We thrive with Diversity: Nium has always thrived with a diverse & multicultural workforce, with more than 33 nationalities across 18+ countries. As an Equality Opportunity Employer, we are committed to providing a safe & welcoming environment for everyone.

At Nium we center our way of work around 3 core values globally:

#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind

#MakeItBetter: We build innovative solutions that make our customers' lives better

#WinItTogether: We win in this competitive market by collaborating as one team

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