Technical Support Engineer
Nium
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Malta
Posted 6+ months ago
Nium, the Leader in Real-Time Global Payments
At Nium, we operate at the intersection of an increasingly interconnected world, where the traditional finance industry has been disrupted, and on-demand is in demand. Our payments infrastructure is leading a transformation in payments, enabling anyone, anywhere to make and receive payments instantly, regardless of the location or currency. We currently support:
-Regulatory Licenses and Authorizations in 40+ Countries, enabling seamless onboarding, rapid integration, and compliance
-190+ Pay Out Markets – 100+ in real time
-35+ Pay In Markets
-30+ Card Issuance Markets
-100+ Supported Currencies
Today, Nium is the leader in real-time global payments and the fastest way to send money across borders. We are co-headquartered in San Francisco and Singapore, with regional offices in Australia, Brazil, Hong Kong, India, Indonesia, Japan, Lithuania, London, Malaysia, Malta, Netherlands, and UAE.
Overview of the Role
The Technical Support Engineering department provides technical support to corporate customers, ensuring the smooth operations of all our services. The role requires a blend of strong technical and business knowledge, as well as excellent communication skills to be able to provide the highest level of customer satisfaction.
The engineer will also be actively involved with other technical teams to drive the DevOps processes as well as maintaining the smooth running of the existing systems in collaboration between product management, software engineering, and operations. The Technical Support Engineer must be a motivated team player that can see projects to completion, seeks to improve his technical skills, work independently, and be willing to assist other team members not specific to his/her duties.
What would a day in your life @Nium look like?
- Troubleshoot day-to-day issues with application systems and integrated parties, and provide support to customers and Service Desk using CRM tools;
- Maintain operations and administer Niums’ proprietary and ancillary systems to meet all SLAs relating to system performance and uptime;
- Ability to quickly assess an issue and provide clients with short and long-term course of actions;
- Be part of the on-call technical support team;
- Manage incidents that may occur;
- Maintain the automated monitoring at Application levels;
- Automate configuration management where possible and perform platform configuration of all levels of the environments.
- Interaction with third-party suppliers and other departments as required;
- Handle software deploy releases;
- Prepare documentation for tools and processes.
Which Skills & Experiences will make you successful?
- B.Sc. in ICT, Engineering or equivalent qualification or a minimum of 2 years of experience in a similar role;
- Strong working knowledge of MySQL, Linux and Web Applications;
- Knowledge of Jira and Confluence;
- Effective problem solving, judgement, and independent thinking skills for troubleshooting and repairing;
- Good written and verbal communication skills;
- A can-do attitude and willingness to learn;
- Experience with tools used for configuration management, monitoring, application deployment, continuous delivery, intra-service orchestration and infrastructure management;
- DevOps, Docker and Continuous Integration/Delivery experience considered as an asset;
- Experience in the financial industry, including knowledge of PCI-DSS is considered an asset.
The following skills will be considered an asset:
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, uncapped sales commissions and robust performance reviews, we ensure that all employees are rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. In addition to many other benefits, we offer medical coverage, 24/7 employee assistance program, generous time off policies, and a year-end shut down. We also provide a hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, always want to learn more and upskill ourselves. As well as role-specific training, we also offer a global learning stipend.
We Constantly Innovate: Nium continues to be globally recognized for its constant innovations, growth, and employee-centric mindset since our inception:
We Celebrate Together: Work is also about having fun with your colleagues and forging deep relationships. We host company-wide social events onsite and virtually, provide team morale budget and bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Across 33 nationalities and 18+ countries, our diverse and multicultural team embodies our commitment to a safe and welcoming environment for everyone.
What it’s like to be a Nium'er
At Nium we center our way of work around 3 core values globally:
#KeepItSimple: We cut through complexity, simplify at speed and operate with scale in mind.
#MakeItBetter: We build innovative solutions that make our customers' lives better.
#WinItTogether: We win in this competitive market by collaborating as one team.
For more information, visit www.nium.com.
This job is no longer accepting applications
See open jobs at Nium.See open jobs similar to "Technical Support Engineer" FinTech Australia.