Lead - Payment Operations
Nium
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Mumbai, Maharashtra, India
Posted 6+ months ago
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
Where do you come into the picture?
Over the years we have slowly and steadily recruited some of the best in the business and every day they bring us closer to our full potential. In the five years since our inception, we have evolved significantly as a company but customer obsession has always been at our core. We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Reconciliation manager plays a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.
We believe that cross-border money transfers should be seamless; and every customer using our services should have a smooth, cost-effective and a transparent experience. In this light, our Transaction processing play a very critical role by taking ownership of all payments transaction processing and be responsible for day-to-day, month-to-month SLAs.
What would a day in your life @ Nium look like?
- Ensure that all work items are completed as per the agreed timeline
- Monitor the exceptions and ensure that they're resolved in a timely manner
- Identify opportunities for improving the efficiency of the process.
- Establish excellent relationships with the client operations and different stakeholder site with whom the team will need to interact on a regular basis.
- Review outgoing payments for any errors or discrepancies within its integrated workflow cycle.
- Point of escalation for support team, Customer and Senior Management during the shift hours for any issues related to Payments.
- Managing operational relationships with third party partners and internal customers
- Handle varied inquiry types like UTA, BCNR, Amendment, Recall as per Standard operating procedures within the SLA.
- Review, research and process payments that are falling into “error” or “repair” for processing based on the exceptions and initiate accordingly whether to process further or returning funds back to client through his remitting bank.
What expertise & experiences would you need to have to play this kind of role?
- Bachelor's degree with 7-9 years of experience working in Payment Processing, preferred knowledge of Cross border remittances.
- Experience with and a working knowledge of various aspects of International Payment Processing Operations
- Working Knowledge of SWIFTS and international payment conventions.
- Prior experience in client and third-party bank investigations for Multicurrency payments is an added advantage
- Strong interpersonal/communication skills and ability to communicate internally and externally and at all levels
- Experience working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met
- Demonstrates a proactive approach to problem solving, taking ownership of issues, and having the determination to follow through
- Ability to escalate issues as appropriate.
- Strong knowledge of Microsoft Office Suite (Excel, Power query etc.).
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more information visit www.nium.com
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This job is no longer accepting applications
See open jobs at Nium.See open jobs similar to "Lead - Payment Operations" FinTech Australia.