Analyst - Card Operations
Nium
This job is no longer accepting applications
See open jobs at Nium.See open jobs similar to "Analyst - Card Operations" FinTech Australia.IT, Operations
Chennai, Tamil Nadu, India
Posted on Jun 25, 2024
Nium, the Leader in Real-Time Global Payments
Nium, the global leader in real-time, cross-border payments, was founded on the mission to deliver the global payments infrastructure of tomorrow, today. With the onset of the global economy, its payments infrastructure is shaping how banks, fintechs, and businesses everywhere collect, convert, and disburse funds instantly across borders.
Its payout network supports 100 currencies and spans 220+ markets, 100 of which in real-time. Funds can be disbursed to accounts, wallets, and cards and collected locally in 35 markets. Nium's growing card issuance business is already available in 34 countries. Nium holds regulatory licenses and authorizations in more than 40 countries, enabling seamless onboarding, rapid integration, and compliance – independent of geography. The company is co-headquartered in San Francisco and Singapore.
Your next Exciting Role:
This role is the backbone of the prepaid card or debit card department, ensuring the smooth functioning of cardholder accounts and various card-related processes. This role is is responsible for researching and resolving credit card transaction disputes filed by cardholders and accountable for the completion of daily reconciliation processes for card transactions on Nium’s reconciliation platform.
What would a day in your life @Nium look like?
- Manage cardholder accounts, including processing payments, updating account information, and handling adjustments.
- Investigate and resolve basic card-related issues, such as lost/stolen cards, late payments, and failed transactions.
- Independently carry out Reconciliation processes as per prescribed in the Standard Operating Procedures to ensure that settlement with Visa/Mastercard and settlement between NIUM Clients and NIUM are accounted for
- Swiftly identify root causes for reconciliation exceptions, investigate and resolve the exceptions within stipulated turn around times
- Accurately report to Nium’s Treasury department, of funds movements required for Settlement with Schemes within a fixed timeline
- Identify and address risk, process gaps in reconciliation process.
- Review credit card transaction disputes and analyze account information to understand the nature of the claim.
- Gather evidence to support or refute the dispute, which may include contacting cardholders for clarification, reviewing transaction details, and retrieving relevant documentation.
- Investigate and resolve client escalations related to settlement and card transactions.
What expertise & experiences would you need to have to play this kind of role?
- University degree holder in preferable Business Administration or Commerce
- 1-2 years relevant experience in Card Reconciliation
- Highly familiar with Visa and Mastercard Settlement processes in APAC and EU regions
- Basic accounting knowledge and understanding of fundamental accounting principles (debit vs credit , revenues vs expenses, assets vs liabilities)
- Intermediate to Advance proficiency level in Microsoft Excel
- Basic to intermediate level of executing SQL queries
- Excellent verbal and written communication skills
- Attention to detail
- Strong prioritisation and execution skills
- Team management experience
- Self-motivated and a good team player.
What we offer at Nium
We Value Performance: Through competitive salaries, performance bonuses, sales commissions, equity for specific roles and recognition programs, we ensure that all our employees are well rewarded and incentivized for their hard work.
We Care for Our Employees: The wellness of Nium’ers is our #1 priority. We offer medical coverage along with 24/7 employee assistance program, generous vacation programs including our year-end shut down. We also provide a flexible working hybrid working environment (3 days per week in the office).
We Upskill Ourselves: We are curious, and always want to learn more with a focus on upskilling ourselves. We provide role-specific training, internal workshops, and a learning stipend
We Constantly Innovate: Since our inception, Nium has received constant recognition and awards for how we approach both our business and talent opportunities.
We Celebrate Together: We recognize that work is also about creating great relationships with each other. We celebrate together with company-wide social events, team bonding activities, happy hours, team offsites, and much more!
We Thrive with Diversity: Nium is truly a global company, with more than 33 nationalities, based in 18+ countries and more than 10 office locations. As an equal opportunity employer, we are committed to providing a safe and welcoming environment for everyone.
For more information visit www.nium.com
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job candidates. Please review our Candidate Privacy Notice for more information.
This job is no longer accepting applications
See open jobs at Nium.See open jobs similar to "Analyst - Card Operations" FinTech Australia.