Junior Payment Operations Officer

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress, for our clients and for ourselves. Our organizational culture is ever evolving, vibrant, diverse, global, and results focused. You’ll find our 550+ team across 11 locations and 9 time zones.

We are a Global Organization therefore please send your English CV

The Role

As our Junior Payment Operations Officer, you will play a key part in ensuring our clients’ funding experience is timely, accurate, and seamless. Working within the Payment Operations team, you will support daily payment processing, client communication, AML checks, reconciliation activities, and continuous improvement initiatives.

Key Responsibilities

Client Money Operations

• Allocate daily manual funding methods to client accounts in a timely manner.
• Process all withdrawals within the same day and notify clients upon completion.
• Liaise with banks and third‑party payment providers.
• Respond to client enquiries promptly and accurately via Salesforce.

Compliance, Fraud & AML

• Conduct transaction monitoring from an AML perspective.
• Perform withdrawal checks covering AML, fraud and jurisdiction requirements.
• Identify and escalate suspected AML, TF, or Fraud cases.
• Handle potential or confirmed card fraud cases per Compliance guidelines.
• Monitor chargeback disputes and uphold T&Cs through name‑matching verification processes.

Stakeholder Communications

• Action items from internal banking/PSP inboxes and clear them daily.
• Respond to client queries via Salesforce within SLA.
• Monitor and action messages in the Payment Operations Slack channel.
• Support Reconciliation and Finance team requests for variances and ad‑hoc items.

Reconciliation Support

• Download transaction statements from banking portals and prepare daily reconciliation sheets.
• Check deposit correctness and resolve payment/application errors.
• Process daily cash adjustments.

Additional Duties

• Contribute to continuous improvement initiatives.
• Create or update internal knowledge base documentation.
• Troubleshoot PSP issues and support Compliance with requested information.
• Verify bank statements and ensure daily task completion.

About You

You will thrive in this role if you have:

• Fluency in English; additional languages are a plus.
• Qualification in Accounting, Finance, Business or related fields (preferred but not essential).
• High attention to detail, strong communication skills, and strong problem‑solving ability.
• Ability to adapt in a fast‑paced environment.
• Intermediate Microsoft Excel skills.
• Ability to work in weekly/monthly shift rotations as required.

Why you will enjoy working with us

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Work‑from‑anywhere option up to 6 weeks per year
• Ongoing personal development & learning opportunities
• Paid annual leave and paid sick leave
• 3 paid volunteering days per year & Workplace Giving Program
• Periodic recognition and reward programs
• Frequent events and celebrations
• Employee Assistance Program & wellbeing initiatives

More About Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact.

Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2026 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
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