At Prospa, we exist to unleash the potential of small business. We are building the future of small business and simplifying cashflow by building a leading platform that helps customers make payments, fund growth and reduce admin.

The role

In this dual role, you’ll work closely with our Collections team to support our customers, whilst also playing an active role in reporting, and identifying opportunities for continuous improvement.

To be successful in this role you’ll have strong analytical skills and an ability to extract actionable insights from reports and systems. Equally, your communication skills and ability to build relationships will enable your ability to provide an excellent customer experience.

What you’ll will be doing

• Manage inbound correspondence and provide quality support to our customers, in a timely manner
• Provide exceptional customer service, build trust and make smart commercial decisions
• Extract insights from Salesforce and Tableau, and create dynamic reports and dashboards to drive efficiencies
• Assist the broader Collections team with phone coverage, onboarding and general support
• Work collaboratively with the Collections team and stakeholders across the business to drive a resolution for a customer
• Ensure policies and procedures are being followed

What you'll need to succeed

• Previous experience in a phone-based customer service role (in a financial services environment would be highly advantageous)
• Strong analytical skills and confidence using excel
• Experienced in developing formulas, creating dynamic dashboards and reports, and maintaining databases to drive efficiency and accuracy
• An ability to think outside the box while maintaining compliance standards
• Excellent communication skills
• A proactive, can-do approach
• The motivation to meet (if not exceed) all KPIs and team goals
• Discretion and integrity

Don't let a confidence gap get in the way of submitting your application.

What we offer:

As a busy grow getter, our benefits are here to help you be unstoppable in your mission. Whether it's a lofty career goal, investing in your family, saving the planet or simply feeling fulfilled:

• Growth: There's something for everyone including learning days, a learning allowance, leadership programs, CliftonStrengths workshops, digital learning, and biannual companywide learning weeks
• Wellbeing: Think fitness initiatives, seasonal programs (including flu shots, massages, skin checks, wellness classes), additional "Me Days" and access to holistic EAP coaching.
• Lifestyle: Find your fit with flexible working options, top notch office facilities and diverse remote/ travel work options. You can also purchase additional leave and take up to 18 weeks paid parental leave.
• Impact: Join a business that cares and is recertified as carbon neutral. And you can tap into volunteer days, our partnership with Kiva and join a range of employee resource groups.

Why Prospa?

We’re a Best Workplace in Technology for 2024! We embrace diversity in our people and our thinking. You'll find an environment where there's always something new around the corner. It's collaborative, inclusive and respectful. A place where we celebrate who you are, naturally.

We're building the future of small business finance. Join us!

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