Strategy & Operations Manager - Greece

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, we do Ops differently. Our hyper-talented Banking Operations experts don’t just keep things ticking over — they’re given the most complex, hard-to-solve problems in the business. Then they create elegant, scalable solutions that keep pace with our ambitious growth plans. Without our Banking Ops team, we’d be following the herd, not leading the pack — and that’s a place we never want to be 🐑

The Branch Team is responsible for making sure the branch is fully compliant with local and European regulations, and offering the best products and service to our customers. The team works alongside a range of departments within Revolut Bank and Revolut Group. You’ll be an A player who’ll lead this team and all Revolut Bank’s Branch activities in Greece.

So if you’re a superstar at Banking Ops, keep reading.

If being asked to solve the toughest problems our global fintech has to offer excites you rather than scares you, keep reading 🤩

If you’re not afraid to roll up your sleeves and dive into the nitty-gritty of every area in a business with 45+ million customers globally, keep reading.

If you want to gain unparalleled experience with next-level products at a leading fintech company, for goodness’ sake, stop reading and hit the link below to apply! 🚀

What you’ll be doing

• Acting as a key stakeholder in the Greek branch
• Building and optimising scalable processes to continue Revolut’s hyper-growth
• Overseeing the 1st line of defence functions of the branch, including governance, interactions with regulators, and oversight of BAU operations
• Providing adequate oversight and accountability with respect to outsourced functions
• Executing scale operations and working with cross-functional teams (Finance, Legal, Compliance, Marketing, Communications, etc.) across our global offices
• Monitoring country-specific risk incidents, conduct issues, and their resolution timelines, and liaising with the relevant service owners to ensure proper controls
• Identifying key product, operational, licensing, and growth opportunities for Revolut
• Searching for new features to provide a seamless customer experience
• Managing critical vendor relationships and building performance tracking systems
• Developing strategic supply chain partnerships and negotiating commercial terms
• Running support organisations, managing relationships with critical stakeholders, and consistently hitting SLAs
• Creating and maintaining MI for monitoring of growth metrics, risk incidents, and all activities related to the branch
• Coordinating regulatory inspections, creating and providing necessary materials to facilitate them

What you'll need

• At least a 2:1 degree from a top university
• 3+ years of experience in a fast-paced environment, ideally financial services or management consulting in the Greek market
• Fluency in English and Greek
• Experience managing vendor relationships and negotiating contracts
• Experience managing risk, navigating compliance, and outsourcing operations
• A solid track record of taking ownership and leading complex projects end to end
• The skill to break complex problems into smaller ones
• A natural curiosity and willingness to make an impact

Nice to have

• Experience working with regulators
• Experience setting up a branch in Greece

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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