Support Specialist (FinCrime Analyst) - English and Romanian

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.

We're looking for a FinCrime Analyst to join our Compliance team. You’ll be in charge of getting to the bottom of customer issues, so you’ll have to work closely with other colleagues, both internally and externally, to always deliver an outstanding customer experience.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Liaising with law enforcement
• Responding to court orders, DPAs, and POs, following legislation like POCA and DPA
• Ensuring that requests are completed within the applicable timelines
• Liaising with the Legal team as necessary to prepare documentation for third-party requests
• Conducting fraud-related investigations based on reports received
• Generating reports and creating alerts for suspicious activity
• Discussing financial crime concerns with members of the company across all levels

What you'll need

• Fluency in English
• Fluency in Romanian
• Excellent communication and writing skills
• Experience in a retail bank environment
• Experience dealing with external law enforcement and other government agencies
• Knowledge of court orders, DPAs, POs, and preparing witness statements
• Confidence communicating with people at all levels, both externally and within the organisation
• Close attention to detail

Compensation range

• Vilnius: €1,900 - €2,700 gross monthly*
• Lithuania: €1,900 - €2,700 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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