FinCrime Team Lead (Acquiring Fraud)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.

We’re looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance. A solution-oriented individual who'll handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead, let’s get in touch.

What you’ll be doing

• Meeting company SLAs
• Performing effective people management through 1:1s, coaching, and career development
• Assisting management with hiring processes and new team member training
• Controlling and monitoring daily/weekly operations with timely reactions
• Performing deep dives on SLAs, providing RCA/trends/actions for their improvement
• Challenging process/procedures in context of continuous improvement
• Acting as a point of contact for internal and external escalations

What you'll need

• Fluency in English and Spanish
• Excellent communication and writing skills
• 1+ years of experience managing a team of 5+ FTEs
• To have relevant experience in AML, Compliance, Card Disputes or Transaction Monitoring
• To be familiar with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
• To have a solid understanding of the interplay between legal and business risk
• To have practical knowledge of SQL
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• To be someone who demonstrates sound judgement
• To be able to work from the Mexico City office

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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