People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.

We’re looking for a customer support superstar to join our team as a Support Specialist. This role isn’t just about ticking off tickets and answering calls quickly, this is about truly delivering “WOW” levels of service to our global customer base. We want fast acting problem solvers, not script readers.

If you don’t see your long-term future in customer support, we put a lot of time aside to train you so you can join another team if you decide to make a change.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

Providing customers with an outstanding customer experience to make them feel secure whilst using our features
Providing excellent customer service via in-app live chat, phone, and email
Representing Revolut online at all times
Collaborating with other teams internationally to tackle any customer issues

What you'll need

Fluency in English (minimum B2 level)
Fluency in Brazilian Portuguese
A bachelor’s degree or equivalent
Excellent communication skills
The ability to explain complex issues in an easy and understandable manner
To be comfortable providing omni-channel support (chat, phone, and email) to ensure a seamless customer experience
Great writing, analytical, and IT skills
Impeccable attention to detail
Empathy and love for helping people
To be a driven, self-motivated, and highly flexible team player
An independent, problem-solving attitude

Nice to have

Experience in customer support
Fluency in other languages

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

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