Internal Auditor (Customer Journey)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Audit team is crucial to our business. They work closely with Risk and Compliance to create internal risk management and compliance processes, and to make sure they’re running efficiently.

We’re looking to hire a motivated Internal Auditor with experience in auditing Customer and Compliance related matters such as customer support and complaints. You’ll be responsible for assessing customer, conduct, and compliance risks and controls.

At Revolut, Internal Audit isn't just providing assurance over governance and control frameworks. It's also a key role in assisting the company to achieve its strategic goals and deliver more value and wow to our customers.

Up for the challenge? Let’s get in touch.

What you'll be doing

• Overseeing a team of Customer and compliance-focused Internal Auditors to execute the risk-based Internal Audit plan
• Executing end-to-end Internal Audits to assess the overall control environment at Revolut
• Reviewing customer-related processes, risks, and compliance matters in line with Revolut’s Internal Audit methodology
• Leveraging data analytics to draw informed conclusions and clearly demonstrate impact
• Demonstrating the use of data analytics to come to informed conclusions and demonstrate impact
• Showing an excellent working knowledge of global regulatory requirements, guidelines, and best practices
• Making value-adding recommendations and presenting results to key stakeholders, and the Head of Internal Audit
• Performing risk assessments to develop and maintain the risk-based Customer Journey and Compliance Internal Audit plan
• Conducting oversight, and review/validation of management actions

What you'll need

• 5+ years of experience in an audit-related role in a regulated financial services environment
• Experience and subject matter knowledge on Customer Support/Treatment, and the customer's journey including their satisfaction with products and pricing
• Knowledge of global regulatory guidelines and expectations for customer, conduct and compliance risk management
• Proficiency working with and interpreting data using SQL, SAS, Python, or R
• A desire and drive to learn, grow, and have an impact quickly as part of an expanding team
• Impressive critical thinking and problem-solving skills
• Excellent communication skills, both written and speaking, to interact, challenge main stakeholders, and present reports and results

Nice to have

• ACA, CFA, FRM
• Experience working in a fast-paced environment with a focus on execution

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice