Technology Service & Incident Manager

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 55+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Technology team isn’t just one of the best in the industry. It’s one of the best in the world. And we’re proud of it. It’s our driving force — our engine.

From building a new financial backend to creating an innovative app, there’s nothing they can’t do. Our Tech team isn’t here to fix legacy systems — they're here to build world-class financial features from the ground up that’ll be used by millions of people around the world.

We're looking for an IT Service Manager to oversee the quality of IT services for our branch in France.

You'll evaluate changes, review performance, address service issues, and take an active part in improvement initiatives, ensuring compliance at all times.

Up to shape the future of finance? Let's get in touch.

What you'll be doing

• Managing technology activities related to changes, including planning, qualifying, impact analysis
• Piloting and controlling technology changes for the NewBank perimeter
• Acting as a primary interface for outsourced service coordination and escalations, including during system outages or disruptions
• Defining and monitoring technology service level agreements (SLAs) and key risk indicators (KRIs)
• Monitoring and reporting on outsourced service performance against defined SLAs, ensuring regulatory compliance and alignment with EBA guidelines (ICT risks, outsourcing)
• Overseeing incident and problem resolution processes, ensuring timely updates, root-cause analysis, and follow-through on corrective actions
• Preparing regular dashboards and reports for senior management, highlighting incident trends, risk indicators, and compliance statuses

What you'll need

• A bachelor's degree or equivalent in a relevant field, such as engineering, finance, business administration, or economics
• 7+ years of experience in a role involving IT service management and outsourcing
• An understanding of the technology function within a multinational corporation
• Concrete experience in incident management and change control
• Experience developing service management, monitoring processes, and conducting impact analysis
• Fluency in English

Nice to have

• An ITIL, COBIT, and/or CMMI qualification
• Executive and board-level interaction experience
• Solid connections across industry stakeholder groups
• Relevant financial services experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice