Junior Legal Counsel (Complaints)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Legal team sits at the heart of Revolut and it's a very important part of the business. This lovely bunch supports all other Revolut teams, helping us achieve our goals each and every day.

They're special, they're strong-willed, and they work on a lot of different areas (which isn't that common for an in-house role, we know, but they're just that good). You'll be supporting the Legal department on a lot of different topics.

We’re looking for a Complaints Legal Counsel to handle customer incoming complaints for external dispute resolution platforms, and work on the less complex or the early stages of litigation. As a Complaints Legal Counsel, you’ll also work on pre-action letters and responses to claims, and will provide day-to-day legal advice as a business partner to key stakeholders. We’re looking for someone with the legal experience and ability to effectively analyse legal case outcomes to identify Revolut’s weak points.

The goal? To improve the quality of our services and make sure that we deliver Wow at all times.

Up for the challenge? Let’s get in touch.

What you'll be doing

• Running internal fact-finding investigations
• Handling external dispute resolution complaints in line with local laws and regulations
• Representing Revolut before external dispute resolution forums
• Working on early stage or less complex litigation, such as pre-action letters, responses to claims, case reviews
• Assisting the Legal Disputes & Complaints Team and Branch Legal Counsel with ad hoc work and advice
• Assisting Branch Legal Counsel with regulatory or commercial matters
• Identifying, analysing, and resolving legal issues
• Helping implement improvements across the team and broader business
• Analysing case outcomes to identify and remediate legal risk areas
• Improving and establishing internal legal procedures
• Promoting fair customer treatment through legal input and case handling
• Taking ownership of legal matters from issue identification to resolution
• Collaborating with internal teams during legal case investigations

What you'll need

• Law Bachelor’s degree or equivalent in Italy
• Legal experience in financial services, either in private practice or in-house
• Experience with litigation, alternative dispute resolution, and regulatory matters
• Fluency in English and Italian, with excellent written communication
• Analytical mindset and ability to identify root causes of legal issues
• Resourcefulness in locating and applying relevant legal information
• Strategic thinking and judgement in pursuing appropriate redress options
• Proven problem-solving capabilities in complex legal scenarios
• Attention to detail and sound practical judgement
• Comfort working both independently and collaboratively
• Demonstrated effectiveness in fast-paced environments and time-sensitive decision-making
• Commitment to continuous improvement and personal development

Nice to have

• Fluency in any additional European language, with strong grasp of grammar and brand tone

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice