Legal Counsel (Complaints)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Legal team sits at the heart of Revolut and is a core part of the business. Members of the team provide front-line guidance and support to all areas of the company, contributing to decisions that impact Revolut’s growth every day. From structuring credit programmes to launching into new territories, the Legal team does it all.

We’re looking for a Junior Complaints Legal Counsel to handle incoming customer complaints for external dispute resolution platforms and assist with the early stages of litigation.

You’ll also work on pre-action letters and responses to claims, providing day-to-day legal advice as a business partner to key stakeholders. We’re looking for someone with the legal experience and ability to effectively analyse legal case outcomes to identify areas of improvement.

Up to shape the future of finance? Let’s get in touch.

What you'll be doing

• Running internal fact-finding investigations
• Handling external dispute resolution complaints in accordance with local law and regulation
• Representing Revolut before external dispute resolution forums
• Working on early-stage or less complex litigation, such as pre-action letters, responses to claims, and case reviews
• Assisting the Disputes Legal team and Legal Counsels within Revolut's EEA branches with ad hoc work and advice
• Identifying, analysing, and resolving issues
• Helping to implement team and company improvements
• Analysing case outcomes to identify areas of improvement to remediate them
• Setting up and improving internal procedures
• Actively contributing to a culture where fair treatment of customers is a priority
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
• Cooperating closely with other departments during case investigations

What you'll need

• A bachelor’s degree or equivalent in Spain
• Legal experience as a private-practice lawyer within financial services and/or equal in-house experience
• Fluency in English and Spanish with exceptional communication and writing skills
• An analytical mindset to be able to investigate and get to the root of a problem
• To be resourceful and know where and how to obtain relevant information
• Strategic thinking skills to best utilise means of redress (refunds and negotiations)
• Solid problem-solving skills to use analysis and resources efficiently to resolve complex cases
• Great attention to detail
• The ability to excel both independently and in a team environment
• Demonstrable ability to work in fast-paced environments and make sound judgements under tight deadlines

Nice to have

• Fluency in additional European languages
• Experience in all stages of litigation, alternative dispute resolution, and regulatory matters

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice