FinCrime Analyst (Account Protection)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Financial Crime team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to prevent financial crime.

We're looking for a Financial Crime Analyst to manage our enhanced due diligence processes. As part of our Cybersecurity team, you'll work with those affected by fraud, conducting thorough investigations, acting promptly to ensure cases are resolved appropriately, and reporting fraud discovery along the way.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Analysing authorised push payment (APP) and account takeover (ATO) reports submitted by customers
• Securing customer accounts from fraud and unauthorised access
• Communicating ATO and app claim status to customers via in-app chat
• Collaborating with team members across London, Krakow, Porto, and Lviv to resolve customer issues
• Taking end-to-end ownership of issues and internal procedures
• Contributing to a culture where fair treatment of customers is a top priority
• Supporting other fraud teams to expand your knowledge in FinCrime

What you'll need

• 1+ years of experience in a customer support or customer-facing role
• Fluency in English (C1+ level)
• Basic investigation skills to analyse user-provided information, spot inconsistencies or missing documentation, and determine the next logical step in a simple FinCrime investigation case flow
• The ability to multitask, prioritise, and work well under pressure
• A willingness to work a variety of shifts, including nights and weekends

Nice to have

• Experience in a high-volume, metrics-driven customer support role (e.g., meeting daily/weekly targets for response time and resolution)
• Direct experience or comprehensive training in basic anti-money laundering (AML) and know your customer (KYC) procedures (e.g., CDD, EDD, source of funds)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice