Subject Matter Expert (Merchant Invoicing & Support)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We're looking for a Subject Matter Expert with a deep understanding of customer support operations and local products. You’ll play a key role in bridging product knowledge with exceptional service delivery.

In addition, you’ll be responsible for maintaining internal knowledge, driving communication, and collaborating across multiple teams to enhance the overall customer experience.

Up to shape what’s next in finance? Let’s get in touch.

What you'll be doing

• Overseeing monthly revenue reporting and invoicing workflows for all Shops merchants
• Ensuring data integrity by reconciling revenue across internal finance and product systems
• Executing the issuance of accurate invoices based on specific merchant commercial terms
• Distributing comprehensive transaction reports to provide merchants with clear financial insights
• Leading communication as the main point of contact for billing and payment inquiries
• Handling the investigation and resolution of billing discrepancies or merchant disputes
• Maintaining a pulse on payment status and following up on any overdue accounts
• Leveraging SQL and data tools to analyse transaction sets and troubleshoot technical issues
• Driving process improvements for invoicing, workflows, documentation, and team training
• Collaborating with Sales, Product, and Finance to solve root causes and improve outcomes

What you'll need

• Fluency in English
• Experience in customer support, preferably in a product-focused or fintech environment
• A solid understanding of support tools and documentation platforms, such as Confluence and Zendesk
• Impressive analytical skills and confidence working with data
• Exceptional attention to detail and problem-solving
• Excellent communication and collaboration skills, with the ability to work cross-functionally
• The ability to manage multiple merchants, deadlines, and follow-ups simultaneously

Nice to have

• Experience in B2B or merchant-facing environments (e.g., ecommerce, fintech, SaaS, marketplaces)
• Expertise in invoicing, payments, or collections workflows

Compensation range

• Krakow: PLN8,300 - PLN8,700 gross monthly*
• Poland: PLN8,300 - PLN8,700 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice