At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.

Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting!)

Job Description

We are seeking a skilled and experienced Payments Business Analyst to join our team and play a pivotal role in building the future of payments within our business. As a Business Analyst, you will work closely with cross-functional teams, including product managers, developers, and stakeholders, to design and implement cutting-edge payment solutions that meet the evolving needs of our clients.

What you’ll do:

Lead discovery sessions with stakeholders to understand business requirements and translate them into detailed technical specifications.
Help identify risks, impacts and dependencies amongst processes and cross-functional teams.
Leverage your in-depth knowledge of the Australian payments landscape to analyse and document existing payment processes, identify inefficiencies, and recommend improvements to streamline operations and enhance customer experience.
Act as a liaison between technical teams and business stakeholders, ensuring clear communication and alignment on project goals and deliverables.
Develop test plans, conduct testing, and validate payment solutions to ensure they meet requirements.
Ensure payment solutions comply with relevant regulations and standards within the Australian financial services sector.

Qualifications

What you’ll bring:

In-depth knowledge of the Australian payments landscape
Previous experience in a Business Analyst or Technical analyst role would be highly regarded
Proven experience working in a fast-paced environment
Proven capability working in a highly collaborative environment
Exceptional analytical and conceptual thinking skills
Ability to influence stakeholders
Advanced ability in interpreting and documenting technical processes
Proven background supporting and participating in successful and complex projects

Additional Information

Key benefits:

Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
Family support – industry leading 26 weeks paid parental leave.
Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you.
Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities