Company Description

At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products.

We believe Australian businesses are the driving force behind our economy and the heart of our community. That’s why our business expertise, relationship focus, and market-leading technology is at the core of everything we do.

Our unique approach and collaborative culture means you can build your career with support. You’ll be joining a diverse team of over 250 people who are always looking to deliver better outcomes for the 25,000+ Australian businesses we’ve served (and counting!)

Job Description

We’re looking for a reliable, detail-oriented Collections Operations Coordinator to support our Collections team in delivering smooth, accurate and efficient operations. In this role, you'll own key administrative and process driven tasks that keep our workflows moving, freeing up the broader team to focus on core collections activities.

This role is perfect for someone who enjoys structured work, has a sharp eye for detail and thrives by suggesting improvements, automating repetitive tasks and driving team efficiency with initiative.

What You’ll Do:

• Send customer notices as part of routine collections processes
• Respond promptly to requests and queries from the Collections inbox
• Maintain and update customer credit files with precision
• Prepare statements of account and payout letters
• Assist in coordinating with suppliers to support compliance and smooth operations
• Support continuous improvement by identifying, managing, and automating manual and repetitive tasks that drive team efficiency

Qualifications

What You’ll Have:

• 2+ years of experience in a similar administrative or operations support role
• Exceptional attention to detail and strong organisational skills
• Ability to thrive in a fast-paced environment with routine, process driven tasks
• Strong written and verbal communication skills, with a proactive and solution oriented mindset
• Proven ability to collaborate effectively with cross-functional teams across different locations

Additional Information

Key benefits:

• Collaborative teams – a flat structure means everyone can learn from colleagues and senior leaders around the business.
• Flexible working environment – we’re headquartered in North Sydney with state-based workplaces and offer a flexible work policy.
• Family support – industry leading 26 weeks paid parental leave.
• Varied workspaces – our office enables areas for collaboration, brainstorming and socialising as well as focus zones.
• Wellness focus – grab a healthy breakfast, snacks and if you like keeping active, we have excellent building facilities to support you.
• Positive environment – come together with all your colleagues at Sydney HQ every 100 days to set and collaborate on key cross functional business priorities

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