• Site Reliability Engineer with deep expertise in Azure, Kubernetes, IaC, and distributed systems
• Hands-on SRE passionate about reliability, scalability, and observability, who thrives on automating systems, solving complex infrastructure problems, and collaborating in a fast-paced, blameless engineering culture
• Remote-first opportunity for US-based employees with the option to work in-person from our Manhattan office

Start your adventure with Zip

Join Zip’s Infrastructure Engineering team and play a key role in building the reliability and scalability of our cloud-native platform, which serves millions of customers and processes billions in payments. We value pragmatic problem solvers who use code, systems design, and operational best practices to improve both developer experience and product uptime.

As a Site Reliability Engineer at Zip, you'll play a critical role in ensuring the reliability, performance, and scalability of our Azure-based infrastructure. You'll collaborate closely with software engineers to embed SRE best practices across the development lifecycle, define and track SLIs/SLOs, and maintain robust observability systems. This hands-on role involves building automated deployment pipelines using tools like Azure DevOps and Terraform, supporting a Kubernetes-based platform, and contributing to incident response and recovery efforts. We're looking for someone with strong experience in cloud infrastructure, container orchestration, and infrastructure as code. In return, you’ll join a fast-paced, supportive environment where you’re trusted to drive impact, grow your skills, and be yourself.

What you’ll work on

• Ensure service reliability, availability, and performance in a growing Azure-based infrastructure
• Collaborate with software engineers to integrate SRE practices across the development lifecycle
• Define and track SLIs/SLOs and contribute to reliability goals using metrics and monitoring tools
• Build and maintain automated deployment pipelines using Azure DevOps, Terraform, Env0, and Atlantis
• Support a Kubernetes-based platform including service mesh technologies
• Help design self-healing infrastructure and automated recovery using metrics and health checks
• Participate in on-call rotations and contribute to incident response and post-incident reviews
• Continuously improve observability, monitoring, and alerting systems

What you’ll bring to the team

• 3+ years of experience in Site Reliability Engineering, DevOps, or Systems Engineering roles
• 2+ years of hands-on experience with Kubernetes or similar container orchestration platforms
• Strong experience working with Azure services and cloud infrastructure
• Familiarity with Infrastructure as Code (IaC) tools such as Terraform, Ansible, or similar
• Understanding of CI/CD pipelines and experience with tools like Azure DevOps
• Solid foundation in networking concepts, load balancing, and service communication
• Experience with observability tools (e.g., Prometheus, Grafana, Azure Monitor) is a plus
• Willingness to participate in an on-call rotation and respond to incidents

What you’ll get in return

Zip is a place where you’ll get out what you put in. The newness of our sector means we need to move at pace and embrace change, and our promise to you when you join the team is that you’ll feel empowered and trusted to make big things happen quickly.

We want you to feel welcome and as though you have the support to be yourself, and care for yourself at work. Because it’s important to us that you make the most of the opportunities you’ll get to grow your skills and your career, and be surrounded by smart, friendly people and leaders that have your back.

We think these are just some of the best things about being a Zipster. We will also offer you:

• Flexible working culture
• Incentive programs
• 20 days PTO every year
• Generous paid parental leave
• Leading family support policies
• 100% employer covered insurance
• Beautiful Midtown office with a casual dress code
• Learning and wellness subscription stipend
• Company-sponsored 401k match

The Pay Range for this position: $120,000 - $140,000. This range reflects our US national compensation (USN). Additional premium percentages may apply based on our tiered premium strategy.

Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits.

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know If there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centred products that bring customers and merchants together.

Operating in two core markets - Australia and New Zealand (ANZ) and the Americas, Zip offers point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants.

We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.

I acknowledge by clicking "Submit Application", that the information provided is true and correct. I also understand that any willful dishonesty may render for refusal of this application or immediate termination of employment. By providing your information, you acknowledge that you have read our Zip Applicant and Candidate Privacy Notice and authorize Zip to process your data subject to those terms

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