Stone & Chalk is seeking an organised, proactive, and customer-focused Operations Manager to lead the day-to-day running of our Melbourne innovation hub.

If you're passionate about creating exceptional experiences, managing vibrant workspaces, and helping startups succeed by removing friction, this is your chance to make a meaningful impact.

About us

At Stone & Chalk, we back the change-makers. We exist to accelerate Australia’s transformation into a sustainable, technology-driven economy.

Through our curated innovation hubs in Sydney, Melbourne, and Adelaide, we provide startups and scaleups with the resources, connections, and strategic support they need to thrive.

We create meaningful impact, make swift decisions, and build a culture rooted in trust.

Our mantra is simple: some things are set in stone, the rest is written in chalk, allowing founders and teams to create, innovate, and grow.

About the role

As Operations Manager, you’ll be the engine that powers the Melbourne hub.

You’ll ensure our residents, staff, and guests experience a safe, seamless, and welcoming environment every day. You’ll also collaborate nationally to improve systems, drive operational efficiency, and help our community focus on what they do best: building high-growth companies.

Your key responsibilities will include:

Hub experience and facilities – Own the physical environment and ensure everything runs smoothly, from access systems to air-conditioning and ambience.
Resident onboarding and satisfaction – Lead seamless onboarding for new residents and respond promptly to requests and issues.
Operational systems and projects – Implement and improve digital systems and manage minor capital works, from layout changes to tech upgrades.
Health, safety and compliance – Act as HSR, first-aider, and fire warden. Keep everything compliant, safe, and up to date.
Team and supplier collaboration – Work closely with our Melbourne team and trusted suppliers to deliver high-quality service at every touchpoint.

Who you are

A hands-on operator with strong facilities and office management experience.
An excellent communicator who thrives on proactive customer service.
A detail-oriented organiser with a talent for streamlining processes and solving problems quickly.
A tech-savvy team player who enjoys using digital systems to improve outcomes.
A calm, confident presence who brings a “can-do” attitude to every challenge.