Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Finance Operations (FinOps) team provides and enhances core business services that are the backbone for Stripe. FinOps uses data and operational excellence to deliver technology solutions, payroll services, operational excellence, and monetization services to Stripe.

What you’ll do

We are seeking a Monetization Services Analyst to join our growing team. This person will focus on enhancing the user experience by developing efficient and timely billing mechanisms for custom contracted accounts. This individual will also work on improving the design and management of Accounts Receivable (AR) workflows by collaborating with several cross-functional partners including Accounting, Finance, Tax, Seller Systems, and Engineering.

Responsibilities:

• Manage customer accounts by tracking their status, reporting outstanding balances, and prioritizing collection activities.
  
• Pursue overdue accounts through demand letters, outbound calls to delinquent customers
  
• Ensures compliance with credit and collections regulations and adherence to best practices
  
• Develop and manage efficient billing and collection processes for complex user agreements and new business operations.
  
• Collaborate with various internal teams such as Commerce Systems, Global Deal Management, Legal, Sales Ops, Internal Audit, Go-To-Market, Engineering, Tax, and Accounting teams to implement innovative commercial structures and adapt to changing business needs.
  
• Partner with account managers to resolve user inquiries related to invoice disputes, tax disputes, billing, and collections.
  
• Act as a customer advocate by providing feedback and insights to internal teams—including Sales, Product Management, Engineering, Support, and Legal—on ways to improve and innovate the Stripe user experience.
  
• Help identify, build, and implement ongoing process improvements to enhance overall operations.
  

Minimum requirements:

• 5+ years experience in a client-facing role, preferably in AR Collections, customer success, consulting, financial services, account management, or sales, with a focus on technical products.
  
• A proven track record of leading technical discussions and persuading others to take action based on the value of proposed solutions.
  
• A detail-oriented mindset while being able to see the broader impact of aggregated transactions.
  
• Strong analytical skills with the ability to navigate data and collaborate with others to find answers.
  
• A background in operational excellence, including strong organizational and time management skills.
  
• The ability to work effectively with a diverse range of individuals, both internally and externally, including collaboration with sales and service peers.
  
• A proactive and flexible mindset that enables success in a dynamic, fast-paced environment where change is a constant.
  

Preferred qualifications:

• Strong ability to analyze processes (and associated data) to understand impact on customers and financial outcomes.
  
• Proficient in SQL, with professional experience in GSuite/GSheets, especially handling large datasets.
  
• Experience or knowledge of the payments industry.
  
• Demonstrated experience in project management and consulting, with an ability to collaborate effectively across teams.
  
• A genuine passion for learning and solving problems through infrastructure and automation.
  

A proactive mindset with a willingness to challenge assumptions and think creatively.