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Strategic Program Manager - Support

Stripe

Stripe

This job is no longer accepting applications

See open jobs at Stripe.See open jobs similar to "Strategic Program Manager - Support" FinTech Australia.
Operations, Customer Service
United States · Remote
USD 127,300-190,900 / year + Equity
Posted on Jan 7, 2026

Who we are

  • 8+ years of experience in strategy and operations, consulting, and/or program management
  • Experience working in highly cross-functional settings, and in a role that spans strategy, analysis, and operations in a fast-paced environment
  • Strong program management skills with experience managing end-to-end execution of projects/programs that have transformed their company’s operations and delivered quantifiable business impact
  • Robust critical thinking and analytical skills, with the ability to derive strategic insights from data
  • Excellent written and verbal communication skills, with the the ability to articulate complex topics in an easy-to-consume way to leaders and peers across different teams, such as product, engineering, and sales
  • Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal
  • Experience with tools for tracking and reporting progress such as dashboards, project trackers, or internal documentation platforms
  • An interest in digging into the details of products and processes to improve the experience of our users and internal teams alike
  • An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity

Preferred qualifications

  • Experience working in customer-facing roles (e.g. customer support, sales, partnerships, consulting, professional services, etc.)
  • Experience in fintech, financial services, payments, or regulated technology environments
  • Experience digging in to understand how new-to-you technical products work, and understanding customer and agent pain points
  • Familiarity with SQL and data analysis platforms such as Looker, Power BI, or Tableau

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.
A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

The annual US base salary range for this role is $127,300 - $190,900. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

Office locations

Chicago

Remote locations

Remote in United States

Job type

Full time

Apply for this role

This job is no longer accepting applications

See open jobs at Stripe.See open jobs similar to "Strategic Program Manager - Support" FinTech Australia.
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