ThinkMarkets is a global financial technology company specializing in multi-asset trading solutions. Through our flagship ThinkTrader platform, we empower clients worldwide to trade 24/7 across global markets. Our mission is to bridge the gap between traders, investors, and platforms, providing seamless access to thousands of financial instruments. Utilizing cutting-edge technology, we ensure a superior trading experience.

We are seeking a motivated and results-driven Sales Executive with European language skills to support the growth of our European client base. Based in London, this full-time, office-based role focuses on acquiring, activating, and retaining retail trading clients, while delivering an exceptional client experience aligned with ThinkMarkets’ brand and regulatory standards.

The ideal candidate will have FX/CFD sales experience, strong communication skills in a European language, and the ability to convert leads into long-term active clients.

Key Responsibilities

Client Acquisition & Onboarding

• Engage with prospective European clients via phone, email, live chat, and digital channels.
• Convert qualified leads into active trading clients.
• Guide clients through account opening, verification, and initial funding.

Client Relationship Management

• Build and maintain strong, long-term relationships with retail clients.
• Act as a trusted point of contact for platform usage, trading queries, and account support.
• Proactively engage clients to increase activity, retention, and lifetime value.

Revenue & Activity Growth

• Reactivate dormant accounts and drive incremental trading volume.
• Promote relevant products, platforms, and campaigns to meet individual and team revenue targets.
• Consistently achieve or exceed sales KPIs and performance metrics.

Market & Client Insights

• Stay informed on global market conditions, macroeconomic events, and client trading behaviour.
• Provide feedback to management on client needs, competitor activity, and product improvements.

Cross-functional Collaboration

• Work closely with marketing, operations, compliance, and retention teams to deliver a seamless client journey.
• Support webinars, seminars, promotions, and client engagement initiatives.

Compliance & Conduct

• Ensure all sales activities comply with regulatory requirements and internal policies.
• Maintain accurate CRM records and follow approved communication standards.

Reporting

• Maintain accurate records of client interactions, pipeline activity, and outcomes within the CRM.
• Provide regular updates on performance, client trends, and sales activity to management.

Requirements

• 3+ years’ experience in sales within the FX/CFD or online trading industry.
• Strong understanding of financial markets, CFDs, FX, and trading platforms (MT4/MT5, ThinkTrader).
• Proven ability to meet or exceed sales and revenue targets.
• Excellent communication, negotiation, and relationship-building skills.
• Strong analytical mindset with experience using CRM systems (e.g. Salesforce) and performance reporting tools.
• Comfortable working in a fast-paced, technology-driven environment and adapting quickly to new systems and platforms.
• Ability to work European market hours from the London office, in a collaborative, in-person team environment.
• Fluency in English and at least one European language (mandatory).
• Bachelor’s degree in Finance, Economics, Business, or a related field from a globally recognised university is required; postgraduate qualifications are an advantage.