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Customer Support Representative

WeMoney

WeMoney

Customer Service
Perth, WA, Australia · Perth, WA, Australia
Posted on May 15, 2025
Apply now

Accelerate Your Career

Are you ready to make an impact from Day 1? Want to work in a high-growth Australian FinTech that’s changing the game for millions of Australians? At WeMoney, our Customer Support Representatives aren't just responding to members—they're empowering real people to take control of their financial lives, making every interaction meaningful.

📍 Location: Perth CBD (Central Park Building)

💰 Employment Type: Full-time

🎓 Experience Level: Entry-Level (Final-year university students & recent graduates)

Why WeMoney?

WeMoney is Australia’s largest social financial wellness platform, with over 1 million downloads. We help Gen Z & Millennials take control of their money—whether it’s budgeting, crushing debt, or making smarter financial moves.

We’re also Australia’s largest aggregator of Open Banking data, helping consumers compare, save, and pay down debt faster. Our impact is real, our ambitions are big, and our growth is only getting started—and we want YOU to be part of it.

At WeMoney, you’ll work directly alongside senior leaders and own real projects that drive our mission forward. You’ll push boundaries, develop new skills, and refine existing ones in a high-performance, fast-paced environment.

👉🏼 See what it’s like to work at WeMoney: Watch here https://youtu.be/dH6QyrA8cf4

What You’ll Work On

WeMoney’s customer support doesn't just respond to queries—they innovate. You’ll gain hands-on experience across multiple business areas, including:

📌 Customer Success: Engage with members, troubleshoot issues, and help optimise their financial experience.

📌 AI Integration: Work closely with advanced AI support tools and chatbots, providing inputs to build AI into support for efficiency, accuracy, and effectiveness.

📌 Feedback & Insights: Gather and communicate customer feedback to inform continuous product improvements and strategic decisions.

📌 Market Research & Insights: Conduct analysis to shape our business strategy and performance reporting.

You’ll get exposure to FinTech at scale, mentorship from some of the best minds in the industry, and the chance to prove yourself in a company that values high performance.

Who We’re Looking For

🤝 Member-Focused – You love working with people, can empathise easily, and genuinely want to solve problems.

🚀 Ambitious & Hungry to Learn – You thrive in a fast-moving environment and are eager to make an impact.

🧠 Sharp & Analytical – You think critically, solve problems, and adapt quickly to new challenges.

💡 Creative & Curious – You ask ‘why’, challenge the status quo, and bring fresh ideas to the table.

💪 A True Team Player – You communicate effectively and collaborate like a pro.

What’s In It for You?

✅ Serious Career Acceleration – Get real-world fintech experience in a fast-growing startup.

✅ Mentorship & Training – Learn directly from founders & industry leaders.

✅ Opportunities for Growth – Prove yourself, and there’s a future here for you.

At WeMoney, we hire for potential—not just experience. If you’re driven, ambitious, and ready to build something meaningful, we want to hear from you.

📩 Apply Now and Take the First Step in Your Fintech Career.

Apply now
See more open positions at WeMoney
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